Troubleshooting
EN
How do I recover my player?
In the event of a device error, please follow the below procedures:
1 Make sure the player is disconnected from PC and turned off.
2 Launch the Philips Device Manager at Start > Programs > Philips Device Manager >
Philips Device Manager on your PC and click Repair tab.
3 Press and hold the 2; button while your player is connecting to the PC.
4 Keep holding the key until the Philips Device Manager acknowledges your player and goes
into recovery mode.
5 Click the Repair button and follow the instructions given by the Device Manager.
6 After the player has been repaired, disconnect it from your PC and re-start.
Important When the first time you connect the device to PC in recovery mode, a
hardware wizard will be popped up to install the software. Please select install the
software automatically and click Next, and then click Finish to complete the installation.
During the installation, a warning message stating "The Software you are installing for this
hardware has not passed Windows Logo testing.", please select Continue Anyway, this
installation will not affect your PC.
How do I reset my player?
Insert a pin or a sharp object into the reset hole located at the bottom of the player to reset it.
You will need to power on the player after resetting it.
Please refer to the user manual for more troubleshooting advice.
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