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Tuner • A device that receives TV signals and determines which TV channel is displayed. Most TVs and VCRs have tuners in them. The Set Top Box also has a tuner. U URL • Uniform Resource Locator—the address for a Web site. Each Web page and AOLTV service page has its own unique URL. A typical URL looks something like this: When typing in an URL, it’s important to enter it exactly, or the browser might not be able to find it. See also domain. W Web • The World Wide Web, or simply the Web, is a part of the Internet that supports graphics, hypertext, sound, and animation. Pages in the AOLTV service are Web pages. World Wide Web • See Web. Web site • See site and page. 33 TROUBLESHOOTING Arrow keys don’t work. Unable to type text in a text box. TV shows only static or snow on some channels. TV shows only static or snow on every channel. TV shows picture on only one channel. No picture A message says you need to update your software. Your printer is connected to the Set Top Box but does not work. No sound or volume too high Cannot type text on the screen Modem dials, but the Set Top Box doesn’t connect to the AOLTV Service. A message says “Unable to connect” or “Can’t connect to service provider.” Screen is frozen or completely black, or Power button doesn’t work. • Make sure no objects are between the remote control or wireless keyboard and the Set Top Box. • Check the batteries in the remote control or wireless keyboard. • See “Screen is frozen.” • Use the arrow buttons to move the highlight to the text box. Details are on page 20. • Activate the text box by pressing ENTER on the wireless keyboard or remote control. • Set up your local channels by following these steps. 1) On the wireless keyboard or remote control, press MENU. 2) Click Help & Setup. 3) Click Setup. 4) Click Cable and follow the on-screen instructions. • Make sure connections are correct. • Set the TV to the proper channel. If you are using S-Video cable, select S-Video In. If you are using the red and white audio cable and the yellow video cable, select A/V In or Aux In. If you are using coaxial cable, select channel 3 or 4. For more information, refer to your TV owner’s manual. • Set up local channels as described in “TV shows only static or snow on some channels.” • Make sure your VCR and/or Cable Box are set to the output channel (3 or 4) of the Cable Box. • Make sure all power cords of all equipment are connected. • Try pressing the INPUT button on the remote control. • Set the TV to the proper channel. If you are using S-Video cable, select S-Video In. If you are using the red and white audio cable and the yellow video cable, select A/V In or Aux In. If you are using coaxial cable, select channel 3 or 4. For more information, refer to your TV owner’s manual. • Make sure the yellow video cable or S-video cable is connected securely. You do not need both. Details are on pages 13-14. • Click Update Now. New software is available and can be installed on your Set Top Box automatically. The update can take up to 15 minutes. You may choose to update the next time you sign on by clicking Update Later. • Make sure the printer is compatible with the Set Top Box by following these steps. 1) On the wireless keyboard or remote control, press MENU. 2) Click Help & Setup. 3) Click Setup. 4) Click Printer, then follow the on-screen instructions. • Make sure Mute isn’t activated. • Set the TV volume to medium loudness, then adjust the volume with the remote control. • Make sure no objects are between the wireless keyboard and Set Top Box. • Check the batteries in the wireless keyboard. Details are on page 9. • See “Screen is frozen.” • Make sure you’ve typed a dialing prefix if you need one to get an outside line. 1) On the wireless keyboard or remote control, press MENU. 2) Click Help & Setup. 3) Click Setup. 4) Click Dialing, then follow the on-screen instructions. • The AOLTV host computer may be experiencing difficulties. Try to connect again later. • Press the RESET button on the back of the Set Top Box. • Press and hold POWER for three seconds. Then, press POWER again. • Make sure both the TV and the VCR are set to the correct channel. 34 SPECIFICATIONS Miscellaneous Modem Connections (back panel) Product Dimensions (w x h x d) • V-90 bis Modem with V42 error • One Stereo Right and Left Out 15” x 2.75” x 10.5” Product Weight 6.98 lbs. Carton Dimension (w x h x d) 17.5” x 7.75” x 13” Carton Weight 8.5 lbs. (estimated) Power requirement 117V (85-140)/60Hz Power consumption 30W Operating temperature 50° - 95° Fahrenheit FCC 15 Class B FCC 68 regulations UL 1492/UL 1459 Viewing Card interface ISO7816 correction • Transfer speed 56K bps Tuning • VHF - Channels 2-13 • UHF - Channels 14-69 • Cable - Channels 1-125 • One Stereo Right and Left In • One Video In • One Video Out • One S-Video Out • One RF Out (remodulator), F-type female • One RF In, F-type female • One USB port, 5V dc max 0.5A Class 2 INDEX A ANTENNA . . . . . . . . . . . ...