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7.5.1 Updates (free downloads) At you will find regular updates for all programs, with new functions integrated and/or errors eliminated. You can either retrieve these updates via your Nero ProductCenter or just look at the Nero website from time to time. In order to optimize the functionality of your programs, we recommend that you keep them up to date. 7.6. FAQ (Software Related) 1) Where can I find step by step directions for using, Nero Express 6, NeroVision Express 2, and Nero BackItUp? The Memorex software installation disc includes a PDF file of detailed instructions for using the Nero software. 2) One of my encoders has expired! What should I do? For licensing reasons, Memorex and Nero are only permitted to integrate test versions into Nero 6. This gives you the chance to test out the encoder functions for a limited time. To activate the test version, you must purchase the corresponding encoder plug-in. You can do this at in the online shop. We decided to do take this step so that only those users who actually want to use these functions would have to pay the license fees due. 3) Why do I not have a Help file? Please download the latest update and the language package to enable you to access the help files again if you have no access currently. You can download them from: 4) Where can I download an update? All updates and test versions of other products from the Ahead family can be found at 40 5) Where can I get assistance with technical problems? For all technical problems, we recommend visiting the Nero help system at If you cannot find an answer to your problem there, you can contact our support team. 41 8. TROUBLESHOOTING A summary of common questions and their answers are listed below to help you troubleshoot your new drive before calling for customer service. You may also refer to the Memorex web site at for more information. 8.1. The drive is not recognized. • Make certain the 4-pin power cable from the computer’s power supply is attached correctly. 8.2. The drive is not turned on. (The front panel LED does not light.) • Is the computer turned on? Turn the computer on. • Is the 4-pin internal power cable connected properly to the drive? Turn off the computer and remove the computer cover. Check that the connector of the 4-pin internal power cable is connected to the drive in the correct direction and that the 4-pin internal power cable is fully connected. • If the drive is connected to another 4-pin internal power cable that properly conducts power to another device, is the drive turned on? Turn off the computer. Be sure that the drive is connected to another 4-pin internal power cable that properly conducts power to another device and check that the drive is turned on when turning on the computer. • If the drive is turned on, the computer’s power unit may be damaged. If the drive is not turned on, contact the store of purchase or your nearest dealer. 8.3. The drive is not recognized by the operating system. • Is the IDE cable connected properly to the drive? Turn off the computer and remove the computer cover. Check that the connector of the IDE cable connected to the drive is in the correct direction and that the IDE cable is fully connected. Then check that the pins of the IDE interface connector of the drive are not bent. • Is the IDE cable connected properly to the motherboard? Check that the connector of the IDE cable is connected to the motherboard in the correct direction and that the IDE cable is fully connected. • Is each IDE device set respectively? When one IDE device is connected to one IDE cable, be sure that the device is set to master or CSEL. When two IDE devices are connected to one IDE cable, be sure that both devices are not set to master (or slave). When the drive is set to CSEL, reset it to master or slave. When you have the problem even if each IDE device is set properly as above, contact the store of purchase or your nearest dealer. 42 8.4. The disc tray does not open when you press the eject button. • Is the drive turned on? (Does the LED light on the front panel light?) Refer to “The drive is not turned on (The front panel LED does not light).” (Troubleshooting Item 1) • Is any CD/DVD writing software being used? Some CD/DVD writing software prohibits ejecting while accessing. (If you are using such a software program, the disc tray does not open even if the eject button is pressed.) In such a case, follow the steps in the software window to eject the disc or quit the CD/DVD writing software prior to pressing the eject button. • Is the disc tray opened when the computer is started? Quit all running application software, restart your computer and press the eject button of the drive. • Is the disc tray opened if the IDE cable is removed from the drive? Turn off the computer and remove the IDE cable from the IDE ...