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Barracuda 4LP Installation Guide, Rev. B Technical support services If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate® drive or other Seagate products, use one of the Seagate technical support services listed below. SeaFONE® at 1-800-SEAGATE (1-800-732-4283) Seagate’s 800 number allows toll-free access to automated self- help services, providing answers to commonly asked questions, troubleshooting tips, and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. If you need to speak to a technical support engineer, dial this number and listen to the options for technical support. (International callers can also reach this automated self-help service by dialing 408-456-4496). Seagate Technology online services Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper settings for Seagate’s entire product line. You can also download software for installing and analyzing your drive. SeaNET™ You can obtain technical information on Seagate drives, Seagate software, and much more over the Internet from Seagate’s World Wide Web home page (or Seagate’s ftp server (ftp://ftp.seagate.com). Barracuda 4LP Installation Guide, Rev. B SeaBOARD® SeaBOARD is a computer bulletin board system (BBS) that contains information about Seagate’s disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity, and one stop bit (8-N-1). Sea- BOARD phone numbers are listed in the following table. BBS Location Modem number United States Disc: 408-434-1080; Tape: 408-456-4415 England 44-1628-478011 France 33 1-48 25 35 95 Germany 49-89-140-9331 Singapore 65-292-6973 Thailand 662-531-8111 Australia 61-2-9756-2359 Taiwan 886-2-719-6075 Seagate CompuServe Forum Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages. Barracuda 4LP Installation Guide, Rev. B Seagate Technology FAX services SeaFAX® You can use a touch-tone telephone to access Seagate’s automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily. Location Telephone number United States 1-800-SEAGATE or 408-456-4496 England 44-1628-894084 Australia 61-2-9756-5170 Seagate technical support FAX You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours. Location FAX number United States 408-944-9120 England 44-1628-890660 France 33 1-46 04 42 50 Germany 49-89-1430-5100 Australia 61-2-9725-4052 Singapore 65-293-4722 Hong Kong 852-2368 7173 Taiwan 886-2-715-2923 Korea 82-2-556-7294/4251 Seagate technical support You can talk to a technical support specialist during business hours Monday through Friday for one-on-one technical help. Barracuda 4LP Installation Guide, Rev. B Before calling, note your system configuration and drive model number (STxxxx). There are several technical support phone numbers available for various Seagate products. Location Telephone number United States Please dial 1-800-SEAGATE for the specific product telephone number. (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M., M–F) England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to 5:00 P.M., M–F) France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 5:00 P.M., M–F) Germany Disc: 49-89-140-9332; Tape: 49-89-140-9333 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M., M–F) Australia 61-2-9725-3366 Singapore 65-290-3998 or 65-485-3998 (9:00 A.M. to 12:00 P.M., 2:00 P.M. to 5:00 P.M., M–F) Hong Kong 852-2368 9918 Taiwan 886-2-514-2237 Korea 82-2-556-8241 SeaTDD™ 408-944-9121 Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 6:00 A.M. to 11:15 A.M. and 12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday. Barracuda 4LP Installation Guide, Rev. B General description Barracuda 4LP SCSI disc drives are high-speed, random-access digital-data storage devices. The drive is a component for installation in an enclosure designed for the drive. This is often a rack within the system or an external enclosure designed to house one or more disc drives or other peripheral units. In either case, the disc drive must receive adequate cooling (refer to “Providing adequate cooling”) and it must be sufficiently grounded and shielded from emissions. The Barracuda 4LP Product Manual (part number 77767491) contains guidelines for a properly d...

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