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If the customer has an account with SECURITRON or a valid credit card, the customer may order an advance replacement product, whereby SECURITRON will charge the customer’s account for the price of the product plus next day air freight, and will credit back to the customer the full amount of the charge, including outbound freight, upon SECURITRON’s receipt of the original product from the customer. SECURITRON’s sole and exclusive liability, and customer’s sole remedy, is limited to the replacement of the SECURITRON product when delivered to SECURITRON’s facility (freight and insurance charges prepaid by customer). The replacement, at SECURITRON’s sole option, may be the identical item or a newer unit which serves as a functional replacement. In the event that the product type has become obsolete in SECURITRON’s product line, this MAGNACARE warranty will not apply. This MAGNACARE warranty also does not apply to custom, built to order, or non-catalog items, items made by others (such as batteries), returns for payment, distributor stock reductions, returns seeking replacement with anything other than the identical product, or products installed outside of the United States or Canada. This MAGNACARE warranty also does not apply to removal or installation costs. SECURITRON will not be liable to the purchaser, the customer or anyone else for incidental or consequential damages arising from any defect in, or malfunction of, its products. SECURITRON does not assume any responsibility for damage or injury to person or property due to improper care, storage, handling, abuse, misuse, or an act of God. EXCEPT AS STATED ABOVE, SECURITRON MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION THE CONDITION OF ITS PRODUCTS, THEIR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. PATENTS Securitron’s Magnalock is covered under U.S. patents #4,516,114 and 4,682,801. Rev. A.5, 8/03 Page- i APPENDIX A TROUBLESHOOTING PROBLEM-- No magnetic attraction between magnet and strike plate. First be sure the lock is being correctly powered with DC voltage. This includes connecting the power wires with correct polarity. Positive must go to red and negative to black. If the Magnalock is wired in reverse polarity, it will not be damaged, but it will not operate. If the unit continues to appear dead, it must be electrically checked with an Ammeter. It must be powered with the correct input voltage and checked to see if it draws the specified current. If the unit meters correctly, it is putting out the correct magnetic field and the problem must lie in the mounting of the strike (see next paragraph). Section 3.1 includes a chart showing current draw for all Magnalock versions. PROBLEM-- Reduced holding force. This problem usually expresses itself in terms of being able to kick the door open or to open it with a shoulder. Check the strike and magnet face to see if some small obstruction is interfering with a flat fit. Even a small air gap can greatly reduce the holding force. Another possibility is if the strike plate has a dent on it from being dropped for example. Remove the strike from the door and try to rock it on the magnet face to insure it is flat. If the strike and magnet are flat and clean, the cause is nearly always improper mounting of the strike in that the strike is mounted too rigidly. The strike must be allowed to float around the rubber washer stack which must be on the strike center mounting screw. The magnet then pulls it into flat alignment. To correct the problem, try loosening the strike mounting screw to see if the lock then holds properly. Another possibility is if you are operating the lock on AC instead of DC or on half wave rectified DC (transformer + single diode). Half wave rectified DC is unacceptable; you must, at a minimum employ full wave rectified DC (transformer + bridge). PROBLEM-- The Senstat output does not report secure. Because of the simplicity of Securitron's patented Senstat design, this is almost always a case of the lock status sensor doing its job. It is not reporting secure because a small obstruction or too stiffly mounted strike is causing the Magnalock to hold at reduced force. The problem is corrected by cleaning the surfaces of the magnet and strike or establishing proper play in the strike mounting. If this doesn't work, you can verify function of the Senstat feature as follows. Note that there are 2 thin vertical lines on the magnet face that can be said to separate the core into 3 sections from left to right. The Senstat output is created by the strike establishing electrical contact between the leftmost and rightmost core segments. With the lock powered, use a pair of scissors and press the points respectively into the leftmost and rightmost core segments. The Senstat output should then report secure. This shows that the problem lies in the strike not making correct flat contact with the magnet face. If the scissors technique does...
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