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Always remove the batter y before you discard , - - 20 EngliSH and hand in the shaver at an official collection point. Dispose of the batter y at an official collection point for batteries. If you have trouble removing the batter y, you can also take the shaver to a Philips ser vice centre. The staff of this centre will remove the batter y for you and will dispose of it in an environmentally safe way. disposal of the rechargeable battery Only remove the rechargeable battery when you discard the shaver. Make sure the battery is completely empty when you remove it. Becareful,thebatterystripsaresharp. 1 Remove the shaving conditioner cartridge from the shaver. 2 Undo the three screws at the back of the shaver. Remove the back panel of the housing with a screwdriver. Remove the rechargeable battery. guarantee and service If you need information or if you have a problem, please visit the Philips website at or contact the Philips Customer Care Centre in your countr y (you find its phone number in the worldwide guarantee leaflet). If there is no EngliSH 21 Customer Care Centre in your countr y, contact your local Philips dealer or contact the Ser vice Depar tment of Philips Domestic appliances and Personal Care BV. guarantee restrictions The shaving heads (cutters and guards) are not covered by the terms of the international guarantee because they are subject to wear. The conditioner car tridge is a disposable item and is not covered by the terms of the international guarantee. Frequently asked questions This chapter lists the questions most frequently asked about the shaver and the refill & charge station. If you cannot find the answer to your question, contact the Customer Care Centre in your countr y. Question Answer Why doesn’t the shaving unit glide smoothly over my skin? You may not have applied enough shaving conditioner. Press the shaving conditioner button until a sufficient amount of NIVEA FOR MEN shaving conditioner has been released.This makes the shaving unit glide smoothly across your skin again. Why doesn’t the shaver shave as well as it used to? You may not have cleaned the shaver properly. Thoroughly clean the shaver (see chapter ‘Cleaning and maintenance). Long hairs may be obstructing the shaving heads. Clean the shaving heads by following the steps of the extra-thorough cleaning method described below. 22 EngliSH Question Answer The shaving unit may be damaged or worn. Replace the shaving unit (see chapter ‘Replacement’). Why doesn’t the shaver work when I press the on/off button? The batter y may be empty. Recharge the batter y (see chapter ‘Getting star ted’). The travel lock may be activated. Deactivate the travel lock (see chapter ‘Storage and transpor t’, section ‘Transpor t’). Dried shaving conditioner may block the shaving heads in the shaving unit. Clean the shaver thoroughly before you continue shaving (see chapter ‘Cleaning and maintenance’). You may not have reassembled the shaving unit properly after extra-thorough cleaning. When you reassemble the shaving unit, make sure you turn each guard anticlockwise until it locks into position. Why does little shaving conditioner come out of the holes even though there is enough conditioner in the car tridge? One of the conditioner holes may be blocked. Rinse or soak the shaving unit. If this does not work, pump shaving conditioner into the shaving conditioner car tridge until conditioner star ts to come out of the blocked hole. If this does not work either, tr y the following method: 1) Switch off the shaver 2) Pull the shaving unit off the shaver 3) Put your finger on the hole that is not blocked 4) Switch on the shaver 5) Press the shaving conditioner button several seconds until conditioner star ts to come out of the blocked hole again. EngliSH 2 Question Answer You may not have put the shaving heads back into their original holders. One of the shaving heads does not have a shaving conditioner hole in its centre and needs to be placed in a specific holder. Make sure you put the shaving head without conditioner hole in the correct holder.This is the holder that is closest to the on/off button when the shaving unit is assembled on the shaver. Why doesn’t any shaving conditioner come out of the holes when I press the shaving conditioner button? The shaving car tridge is almost empty. Refill the shaving conditioner car tridge (see chapter ‘Getting star ted’). Why isn’t the shaving conditioner car tridge filled completely even though the conditioner bottle is not empty yet? The pump unit in the refill & charge station is blocked. Clean the pump unit (see chapter ‘Cleaning and maintenance’). Why does the trimmer make more noise than other trimmers? Due to the new open design, you hear the cutting action of the trimmer more clearly than is the case with other trimmers.This is normal and does not mean that there is something wrong with the trimmer. 2 EngliSH Question Answer I dropped the shaver and the shaving unit fell apar t. Ho...