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Cups not preheated The cup warming plate starts to warm up as the machine warms up. Please refer to ‘Pre-warming the cups’ on page 15. Milk not heated enough (if making a cappuccino or latte) When the base of the jug becomes too hot to touch this is when the milk is heated at the correct temperature. Please refer to ‘How to froth milk for a cappuccino or latte on page 17. No crema Coffee is not tamped firmly enough Refer to ‘Tamping the coffee’ on page 14. Coffee grind is too coarse Ensure you u