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The strength of the mobile or Wi-Fi net work signal is shown by the symbol to the lef t of the Connect button, and by the icon in the Windows Notifi cation area. The more bars that are filled in, the better the signal qualit y. At least one bar must be filled in order to connect . Hints and tips If you don’t see your USB Stick in the list of devices – Remove the USB Stick – Re-star t your computer – Re -inser t the USB Stick . If no net work can be found – Change your physical location: in a building, move closer to a window, move higher up, or go outside – ( W indows) Open the Advanced window, open the ‘Priorities’ view, click ‘Mobile’ in the ‘Select Net work’ group on the Ribbon, and see if you can connect to one of the net works listed – (Mac) Select ‘Connections’, open ‘Mobile Connections’, click ‘Select Net works’ and see if you can connect to one of the net works listed – Contact Suppor t , and check that data ser vices and roaming are enabled on your account. If no connection can be opened – Wait a few minutes and tr y to connect again. This is most of ten a temporar y problem, especially if an ‘Error 631’ or ‘Error 619’ is referenced. If the problem persists, please call Suppor t . – E xit the application completely ( Mac - quit ), and then re-star t it – Re-star t your computer – ( W indows) Open the Advanced window, open the ‘Devices’ view, select your device, click the ‘Bearer ’ button in the ‘Hardware’ group on the Ribbon, and select a dif ferent bearer, eg. ‘3G Only’ – (Mac) Click ‘Devices’, select your device, and then select a dif ferent bearer in the drop-down menu, eg. ‘3G Only’ – If you are using a VPN ( Vir tual Private Net work ), contact the administrator of your VPN. For further help, please visit vodafone.com, or call Support on XXX or XXXXXXX. If you have problems when roaming – Check if you can manually select a net work , as described in ‘If no net work can be found’ above, especially if the name of the current net work in the Mobile Connections module is not Vodafone or a Par tner – Contact Suppor t, and check roaming is enabled for your account . If the connection keeps switching bet ween GPRS and 3G – Select a dif ferent bearer, eg. ‘3G Only ’, as described under ‘If no connection can be opened’ on the preceding page – Switch back to your normal preference when you move locations. ( Windows) If the sof t ware does not install, or the install progress bar keeps looping – From the Windows Star t menu, select Set tings>Control Panel>System>Hardware>Device Manager – E xpand ‘Universal Serial Bus Controllers’ – Right-click ‘USB Mass Storage Device’ and select ‘Uninstall’ – If your devices are not reloaded, select ‘Scan for Hardware changes’ from the ‘Action’ menu. Check sof t ware update preferences – Set your operating system and other programs to notif y you of sof t ware updates instead of downloading them automatically – other wise they may slow down your mobile connection, or exceed y...