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Part 3 – Warranty service information
Important: Please visit http://support.lenovo.com for product related drivers,
documents and updates. For specific warranty information related to your product -
please visit: http://support.lenovo.com/us/en/warrantylookup
If required, the Service Provider will provide repair or exchange service depending on the
type of warranty service specified for your product and the available service. Scheduling
of service will depend upon the time of your call, parts availability, and other factors.
Types of warranty service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for
installation by you. CRU information and replacement instructions are shipped with
your product and are available from Lenovo at any time upon request. CRUs that are
easily installed by you are called “Self-service CRUs”. “Optional-service CRUs” are
CRUs that may require some technical skill and tools. Installation of Selfservice CRUs
is your responsibility. You may request that a Service Provider install Optional-service
CRUs under one of the other types of warranty service designated for your product.
An optional service offering may be available for purchase from a Service Provider or
Lenovo under which Self-service CRUs would be installed for you. You may find a list of
CRUs and their designation in the publication that was shipped with your product or at
http://www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be
specified in the instructions shipped with a replacement CRU. When return is required:
1) return instructions, a prepaid return shipping label, and a container will be included
with the replacement CRU; and 2) you may be charged for the replacement CRU if the
Service Provider does not receive the defective CRU from you within thirty (30) days of
your receipt of the replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product
at your location. You must provide a suitable working area to allow disassembly and
reassembly of the product. Some repairs may need to be completed at a service center.
If so, the Service Provider will send the product to the service center at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping at the expense of the Service Provider. You
are responsible for disconnecting the product and packing it in a shipping container
provided to you to return your product to a designated service center. A courier will pick
up your product and deliver it to the designated service center. The service center will
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