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Computer - HP Workstation xw5000 (438.19 kb)
Computer - HP Workstation xw5000 (457.18 kb)
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The outlet power is functioning. Turn on any light switches, power strips, or surge protectors connected to the outlet. The workstation and monitor are turned on. (The power light should be illuminated.) Turn on the workstation and display using the power button. Make sure any power strips are turned on. Chapter 2 Troubleshooting Solving Common Problems Table 2-2 You Find a Hardware Problem Keyboard and Mouse Problems The keyboard doesn’t work. Make sure... How The keyboard cable is correctly connected. Ensure that the keyboard is connected to the keyboard connector rather than the mouse connector on the rear panel of the workstation. The keyboard is free of debris. Check all keys are at the same height, and none are stuck down. The keyboard itself is not defective. Either replace the keyboard with a known working unit or try the keyboard with another system. The mouse doesn’t work. Make sure... How The mouse cable is correctly connected. Ensure that the mouse is connected to the mouse connector rather than the keyboard connector on the rear panel of your workstation. You are using the correct driver. Download the latest driver from The mouse is clean. Clean the mouse ball as shown below. The mouse itself is not defective. Replace the mouse with unit that is known to work or try the mouse with another system. If the system starts but you still have a problem, see “Running Diagnostics for Windows” on page 46. Chapter 2 Troubleshooting Solving Common Problems Table 2-3 Video Problems The system’s power indicator light works but the monitor remains blank. Make sure... How The monitor is switched ON (LED is on). Refer to the monitor manual for an explanation of the LED signals. The monitor’s power cord is correctly connected. Ensure the power cord is plugged into a working grounded power outlet and into the monitor. The graphics card is installed and the monitor (video) cable is correctly connected. Ensure the video cable is properly connected to both the system and the monitor. Ensure that the cable is connected to the graphics card’s connector. The monitor’s brightness and contrast settings are correctly set. Check the settings using the monitor’s OSD (on-screen display) or using controls on the front of the monitor. The display works properly during the POST but goes blank when Windows starts. Make sure... How The display settings in Windows are compatible with your monitor. 1. Restart your workstation in VGA mode: a. After POST, as soon as the Starting Windows… message is displayed at the bottom of the screen, press F8. b. On the Windows Advanced Options Menu, select Enable VGA Mode. 2. After the Windows starts, change the display settings in the display properties control panel. Refer to your OS and monitor documentation for more information. Chapter 2 Troubleshooting Solving Common Problems Table 2-4 Optical Drive Problems The workstation does not boot from CD-ROM or DVD drive. Make sure... How The CD or DVD boot is enabled through the Computer Setup utility. Run the Setup Program and enable booting to removable media and verify boot order settings. See “Setup Program Menus” on page 26. A bootable CD is in the optical drive. Insert a bootable CD in the drive. CD or DVD devices are not detected or driver is not loaded. Make sure... How The drive is connected and configured properly. See the hp workstation xw5000 Technical Reference Guide at: Movie will not play in the DVD drive. Make sure... How The decoder software is installed properly. Install decoder software. See “Loading Software Applications for Your Optical Drive” on page 30. You can’t eject a CD. Make sure... How The disc is properly seated in the drive. Turn off computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD. Chapter 2 Troubleshooting Solving Common Problems Table 2-4 Optical Drive Problems (Continued) The optical drive cannot read a disc or takes too long to start. DVD drives take longer to start because they must determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD drive determine the type of media being played. If the CD still does not start, read the other solutions listed for this topic. Make sure... How The disc has been inserted right-side up. Re-insert the CD with the label facing up. The disc is clean and has not been scratched. Clean CD or DVD with a cleaning kit, available from most computer stores. Windows detects the optical drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart your computer and let Windows detect the optical drive. You can’t record to a CD. Make sure... How You have the correct type of media. • Verify that you are using the correct media for the drive. • Try a different brand of media. Quality varies widely among manufacturers. You ...