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A backup is unsuitable if you are not able to recover the data, the medium (CD-R, CD-RW) is defective or no longer available. Do I still have to install the enclosed CDs/DVDs? No. Basically all programs are already preinstalled. The disks are only intended as backup copies. When is the recovery of the factory setting recommended? This method should be chosen as the last resort. Read chapter “System Restore” on page 72 concerning the alternatives possible. -76 UK/ N. IRELAND HELPLINE 0871 3761020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Customer Service Troubleshooting Errors can have simple causes, but sometimes they are caused by faulty equipment. We would like to give you some ideas to solve common problems. Should these instructions not lead to success, please feel free to call us. Localise the Cause Visibly check all cables and connections. Should all lights be off, check whether all equipment is supplied with power. . Check power points, power cable and all power switches. . Switch off the PC and check all cable connections. Check the connections to peripherals. Do not exchange cables, even though they may look similar. The polarity in those cables may be different. When it is confirmed that the computer has power and all connections are correct, turn the computer on again. Frequent use of the programs Disk Defragmenter and Disk Cleanup will help you to avoid problems with your operating system. The tool "System Information", available in the program folder "System Tools" is also very useful. Appendix Help Operation ConnectingSafety -77 UK/ N. IRELAND HELPLINE 0871 3761020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Errors and Possible Causes The monitor is blank. . Confirm that the system is not in stand-by mode. Press any key on the keyboard to test this out. Wrong Date and Time: . Click the clock on the taskbar and correct the date and time. After a system restart a new drive letter is assigned to the cards in the card slots. . This can happen, when the card reader re-initializes the slots during a system start. New IDs might be assigned, which can lead to new drive letters for some cards. No data can be accessed from the optical drive. . Check whether the disc is inserted correctly. . Is the optical drive displayed in Windows Explorer? If so, test another disc. The mouse does not work. . Check the cable. . Are the batteries empty? Insert new batteries of the same type. There is not enough room on the HDD. . Audio or video recordings need a great deal of memory (between 1 and 2 GB/hour). Safeguard files that you do not need on external media, such as DVD/CD-Rs or hard drives or other external media e.g. the MEDION hard drive HDDrive 2go. The PC does not start up. . If all cable connections are correct, then try to reset the power supply of the PC. Set the power switch at the rear of the PC to position 0 (OFF). Now press down the main switch at the front of the PC for 10 seconds. Wait 5 more seconds and the restart the PC. -78 UK/ N. IRELAND HELPLINE 0871 3761020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Additional Support If the suggestions in the above section have not solved your problem, please contact the service hotline and we will attempt to help you solve the problem. Before you contact the Technology Centre, however, please have the following information available: . How is your computer configured? . What additional peripherals do you use? . What messages, if any, appear on your screen? . What software were you using when the error occurred? . What steps have you already undertaken to solve the problem? . Have you upgraded or removed drivers or hardware? . Can you manually repeat the problem? . If you have been given a customer number previously, please quote this. Driver Support This PC has been extensively tested in our laboratories with a large number of compatible devices. It fulfils all required standards and complies with the standard “Designed for Windows”, which certifies utmost compatibility. However, often the software drivers for individual components are updated from time to time. This is a regular process provided by the manufacturer to mend possible compatibility problems that may occur with components (e.g., programs or hardware) that were not tested at the time of your PC’s manufacture. Driver updates and the latest information on your product are available on the Internet. Visit Medion on the Web at Appendix Help Operation ConnectingSafety -79 UK/ N. IRELAND HELPLINE 0871 3761020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Transporting the PC Please observe the following guidelines when transporting the PC: . To avoi...