System Recovery from the Windows Start Menu .............................................................................. 40
System Recovery at System Startup................................................................................................ 41
System Recovery from Recovery Discs ............................................................................................ 41
Recovery Discs ................................................................................................................................... 42
Choosing Recovery Discs ............................................................................................................. 42
Creating Recovery Discs .............................................................................................................. 42

7 Computer Diagnostic Features ............................................................................................... 43
Hewlett-Packard Vision Diagnostics ....................................................................................................... 43
Accessing HP Vision Diagnostics .................................................................................................. 43
Survey Tab ................................................................................................................................ 44
Test Tab .................................................................................................................................... 45
Status Tab ................................................................................................................................. 45
History Tab ................................................................................................................................ 46
Errors Tab ................................................................................................................................. 46
Help Tab ................................................................................................................................... 47
Saving and Printing Information in HP Vision Diagnostics ................................................................. 47
Downloading the Latest Version of HP Vision Diagnostics ................................................................. 47
Protecting the Software ....................................................................................................................... 48

8 Troubleshooting Without Diagnostics ..................................................................................... 49
Safety and Comfort ............................................................................................................................ 49
Before You Call for Technical Support ................................................................................................... 49
Helpful Hints ...................................................................................................................................... 50
Solving General Problems ................................................................................................................... 52
Solving Diskette Problems .................................................................................................................... 56
Solving Hard Drive Problems ............................................................................................................... 58
Solving Media Card Reader Problems ................................................................................................... 59
Solving Display Problems .................................................................................................................... 61
Solving Audio Problems ...................................................................................................................... 64
Solving Printer Problems ...................................................................................................................... 66
Solving Keyboard and Mouse Problems ................................................................................................ 67
Solving Hardware Installation Problems ................................................................................................. 70
Solving Network Problems ................................................................................................................... 72
Solving Memory Problems ................................................................................................................... 75
Solving CD-ROM and DVD Problems .................................................................................................... 76
Solving USB Flash Drive Problems ........................................................................................................ 79
Solving Front Panel Component Problems .............................................................................................. 80
Solving Internet Access Problems .......................................................................................................... 81
Solving Software Problems .................................................................................................................. 83
Contacting Customer Support .............................................................................................................. 83

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