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Contents
1 DiagTools Overview ......................................................................................1
Introduction to Hardware Diagnostic Tools......................................................1
DiagTools Requirements and Capabilities ......................................................1
DiagTools Requirements ............................................................................1
DiagTools Capabilities................................................................................2
DiagTools User Interface Modes: Graphical or Text-Based ........................3
Hardware Detection........................................................................................3
Overview of Hardware Detection................................................................3
What is Detected........................................................................................3
About Error Messages ....................................................................................3
Advantages and Limitations of Hardware Diagnostics.....................................3
Latest Version of the Software and the Documentation ..............................4
2 Preparing to Run DiagTools .........................................................................5
Begin with Simple Troubleshooting.................................................................5
Starting Troubleshooting ............................................................................5
Preparations for Running DiagTools ...............................................................5
DiagTools Can Be Installed with the Utility Partition ...................................5
Preparing for Remote Operation ................................................................6
How to Make a DiagTools Diskette with a Windows System ......................6
Shall I Use the Diskette or the Utility Partition?...............................................6
3 Running DiagTools in the Graphical Mode (from Diskette) ........................9
Bring the NetServer Down..............................................................................9
Starting the Graphical Mode from Diskette .....................................................9
Starting Configuration Detection...............................................................10
Running the Basic Tests...............................................................................10
Interpreting Basic Test Results .....................................................................11
Running the Advanced System Tests ...........................................................12
Advanced System Test Menus and Options .............................................12
Reviewing Results: Running the Viewers......................................................13
Reviewing Results: Saving and Printing the Support Ticket..........................13
To Create A Support Ticket ......................................................................14
Troubleshooting When Devices are not Detected .........................................14
Processor and Memory Non Detected Troubleshooting ............................14
SCSI Device Non Detected Troubleshooting ............................................15
4 Running DiagTools in the Text Mode (from the Utility Partition) .............17
Preparation in Advance ................................................................................17
Before You Begin: A Note on Running DiagTools on a Distant Server ..........17
Accessing the Utility Partition on a Local Machine....................................17
Select the Utility Partition .............................................................................18
Main Menu in Text Mode..............................................................................18
Running the Basic Tests...............................................................................18
Interpreting Basic Test Results .....................................................................19
Running the Advanced System Tests ...........................................................19
Advanced System Test Menus and Options .............................................19
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