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requirement to return a defective CRU, if any, will be specified in the materials
shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included
with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at
a designated service center, with shipping arranged by your Service Provider.
You are responsible for disconnecting the product. A shipping container will be
provided to you for you to return your product to a designated service center.
A courier will pick up your product and deliver it to the designated service
center. Following its repair or exchange, the service center will arrange the
return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged
by you. You are responsible to deliver or mail, as your Service Provider
specifies, (prepaid by you unless specified otherwise) the product, suitably
packaged to a designated location. After the product has been repaired or
exchanged, it will be made available for your collection. Failure to collect the
product may result in your Service Provider disposing of the product as it sees
fit. For Mail-in Service, the product will be returned to you at Lenovo’s
expense, unless your Service Provider specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to
your location. You are responsible for its installation and verification of its
operation. The replacement product becomes your property in exchange for the
failed product, which becomes the property of Lenovo. You must pack the
failed product in the shipping carton used to ship the replacement product and
return it to Lenovo. Transportation charges, both ways, are paid by Lenovo.
Failure to use the carton in which the replacement product was received may
Chapter 2. Lenovo Limited Warranty
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