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.Check if the remote control is for cooling only model. The cool(warm) air does not come out from the air conditioner. .Check if set temperature higher(lower) than current temperature. .Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry mode. .Check if the air filter is blocked by dirt. Clean the air filter regularly. .Check if the there is cover on the outdoor unit or any obstacle. Remove the cover or obstacle. .Check if you installed the air conditioner under direct sunlight. .The window or door may be opened. .Check if you turn on the air conditioner just now. It takes about 3 minutes to cool or heat the room. .Check if the drain pipe is too long. The fan speed is not adjusted. .In Dry mode, the fan speed is selected automatically. The remote control does not operate. .Check if the battery is discharged. Replace the battery. .Check if the remote control sensor is blocked. .Check if the air conditioner is placed near strong light. The Timer is not set. .Check if you pressed the button after selecting time. Odor is permeated in the room during operation. .Check if you use the air conditioner in smoky area or there is a smell. Ventilate the room or select the Fan mode for 1~2 hours. The indoor unit indicator flashes. .Press the button to turn on the air conditioner again. Switch the circuit breaker off and switch on it again. Strange sound is heard from the air conditioner. .The sound is heard when the refrigerant gas flow is changed depending on the use of the air conditioner. .When you press the button, noise may be heard that the air conditioner sense the airflow blade. Water drops from the outdoor unit connection part. .Water may form due to the difference of the temperature. Solving Common Problems Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary call. Problem Explanation/Solution The air conditioner does not operate at all. .Check if power is on and operate the air conditioner again. .Check if the circuit breaker is switched off. .Check if Off Timer is set. The temperature is not adjusted. .Check if you selected the Fan mode. The air conditioner does not operate in the HEAT mode. .Check if the air conditioner is cooling only model. .Check if the remote control is for cooling only model. The cool(warm) air does not come out from the air conditioner. .Check if set temperature higher(lower) than current temperature. .Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry mode. .Check if the air filter is blocked by dirt. Clean the air filter regularly. .Check if the there is cover on the outdoor unit or any obstacle. Remove the cover or obstacle. .Check if you installed the air conditioner under direct sunlight. .The window or door may be opened. .Check if you turn on the air conditioner just now. It takes about 3 minutes to cool or heat the room. .Check if the drain pipe is too long. The fan speed is not adjusted. .In Dry mode, the fan speed is selected automatically. The remote control does not operate. .Check if the battery is discharged. Replace the battery. .Check if the remote control sensor is blocked. .Check if the air conditioner is placed near strong light. The Timer is not set. .Check if you pressed the button after selecting time. Odor is permeated in the room during operation. .Check if you use the air conditioner in smoky area or there is a smell. Ventilate the room or select the Fan mode for 1~2 hours. The indoor unit indicator flashes. .Press the button to turn on the air conditioner again. Switch the circuit breaker off and switch on it again. Strange sound is heard from the air conditioner. .The sound is heard when the refrigerant gas flow is changed depending on the use of the air conditioner. .When you press the button, noise may be heard that the air conditioner sense the airflow blade. Water drops from the outdoor unit connection part. .Water may form due to the difference of the temperature. Contact SAMSUNG WORLD WIDE If you have any comments or questions regarding a Samsung product, contact the SAMSUNG customer care center. Country BELGIUM CZECH REPUBLIC DENMARK FINLAND FRANCE GERMANY HUNGARY ITALIA LUXEMBURG NETHERLANDS NORWAY POLAND PORTUGAL SLOVAKIA SPAIN SWEDEN U.K REPUBLIC OF IRELAND SWITZERLAND Customer Care Center Web Site 02 201 2418 844 000 844 70 70 19 70 030-6227 515 3260 SAMSUNG or 08 25 08 65 65 ( 0,15/min) 01805 - 121213 ( 0,14/min) 06-80-SAMSUNG (7267864) 800 SAMSUNG (7267864) 0032 (0)2 201 24 18 0900 20 200 88 ( 0,10/min) 815-56 480 0 801 801 881 80 8 200 128 0800-SAMSUNG (726786) 902 10 11 30 0771-400 200 0870 SAMSUNG (7267864) 0818 717 100 0800-SAMSUNG (7267864) www.sam...

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