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PARTS DESCRIPTION PART NUMBER Instructions / Operating Manual (this book) F00037E51AP Glass Tray F06014T01AP Roller Ring Assembly F290D9330AP Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: or, send your request by E-mail to: npcparts@us.panasonic.com You may also contact us directly at: 1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday-Friday 9 am to 8 pm, EST.) Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032 (We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks) For hearing or speech impaired TTY users, TTY: 1-866-605-1277 25 Before Requesting Service These things are normal: The oven causes Some radio and TV interference might occur when you cook interference with with the microwave oven. This interference is similar to the my TV. interference caused by small appliances such as mixers, vacuums, blow dryers, etc. It does not indicate a problem with your oven. Steam accumulates During cooking, steam and warm air are given off from the on the oven door and food. Most of the steam and warm air are removed from the warm air comes from oven by the air which circulates in the oven cavity. However, the oven vents. some steam will condense on cooler surfaces such as the oven door. This is normal. After use, the oven should be wiped dry (see page 25). Oven will not turn on. Oven will not start cooking. The Glass Tray wobbles. When the oven is operating, there is noise coming from the glass tray. The word “Child” appears in the PROBLEM POSSIBLE CAUSE REMEDY Display Window. The oven is not plugged in Remove plug from outlet, wait securely. 10 seconds and re-insert. Circuit breaker or fuse is Reset circuit breaker or replace tripped or blown. fuse. There is a problem with the Plug another appliance into the outlet. outlet to check if it is working. The door is not closed Close the oven door securely. completely. Start Pad was not pressed Press Start Pad. after programming. Another program is already Press Stop/Reset Pad to cancel entered into the oven. the previous program and enter new program. The program is not correct. Program again according to the Operating Instructions. Stop/Reset Pad has been Program oven again. pressed accidentally. The Glass Tray is not Take out Glass Tray and Roller positioned properly on the Ring. Wipe with a damp cloth and Roller Ring or there is food reset Roller Ring and Glass Tray under the Roller Ring. properly. The Roller Ring and oven Clean these parts according to bottom are dirty. Care and Cleaning of your Microwave Oven (see page 25). The CHILD LOCK was Deactivate LOCK by pressing activated by pressing Stop/Reset pad 3 times. Start pad 3 times. 26 Limited Warranty & Customer Services Directory PANASONIC CONSUMER ELECTRONICS COMPANY, PANASONIC SALES COMPANY, DIVISION OF PANASONIC CORPORATION OF DIVISION OF PANASONIC PUERTO NORTH AMERICA RICO, INC. One Panasonic Way Ave. 65 de Infanteria, Km. 9.5 Secaucus, New Jersey 07094 San Gabriel Industrial Park Carolina, Puerto Rico 00985 Panasonic Microwave Oven Product Limited Warranty Limited Warranty Coverage If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase ("warranty period"), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor. PARTS LABOR ALL PARTS (EXCEPT MAGNETRON TUBE) 1 (ONE) YEAR 1 (ONE) YEAR MAGNETRON TUBE 5 (FIVE) YEAR 1 (ONE) YEAR During the "Labor" warranty period there will be no charge for labor. During the "Parts" warranty period, there will be no charge for parts. You must carry-in or mail-in your product during the warranty period. This warranty only applies to products purchased and serviced in the United States or Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not sold "as is". A purchase receipt or other proof of the original purchase date is required for warranty service. Carry-In or Mail-In Service For Carry-In or Mail-In Service in the United States call 1-800-211-PANA(7262) or visit Panasonic Web Site: For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)-768-2910. Limited Warranty Limits And Exclusions This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER glass, plastic parts, temperature probes(if included) and normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failu...