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Connect the DVI cable and then reboot the system. I cannot see the On Screen Display. Q: Have you locked the On Screen Display (OSD) Menu to prevent changes? A: Unlock the OSD by pressing the [MENU/ ] button for at least 5 seconds. The screen shows strange colors or just black and white. Q: Is the screen displaying only one color as if looking at the screen through a cellophane paper? A: Check the signal cable connection. A: Make sure the video card is fully inserted in its slot. Q: Have the screen colors become strange after running a program or due to a crash between applications? A: Reboot the computer. Q: Has the video card been set properly? A: Set the video card by referring to the video card manual. 49 Troubleshooting The screen suddenly has become unbalanced. Q: Have you changed the video card or the driver? A: Adjust screen image position and size using the OSD. Q: Have you adjusted the resolution or frequency to the monitor? A: Adjust the resolution and frequency at the video card. (Refer to the Preset Timing Modes) Q: The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by referring to the OSD. The screen is out of focus or OSD cannot be adjusted. Q: Have you adjusted the resolution or frequency on the monitor? A: Adjust the resolution and frequency of the video card. (Refer to the Preset Timing Modes) LED is blinking but no images on the screen. Q: Is the frequency properly adjusted when checking the Display Timing on the menu? A: Adjust the frequency properly by referring to the video card manual and the Preset Timing Modes. (The maximum frequency per resolution may differ from product to product.) There are only 16 colors shown on the screen. The screen colors have changed after changing Q: Have the Windows colors been set properly? A: Windows XP : Set the resolution at the Control Panel > Appearance and Themes > Display > Settings. A: Windows ME/2000 : Set the resolution at the Control Panel > Display > Settings. Q: Has the video card been set properly? A: Set the video card by referring to the video card manual. There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC) monitor found". Q: Have you installed the monitor driver? A: Install the monitor driver according to the Driver Installation Instructions. Q: See the video card manual to see if the Plug & Play (VESA DDC) function can be supported. A: Install the monitor driver according to the Driver Installation Instructions. Problems related to Audio. Q: No sound. 50 Troubleshooting A: Ensure that the audio cable is firmly connected to both the audio-in port on your monitor and the audio-out port on your sound card. (Refer to Connecting Cables). Check the volume level. Q: Sound level is too low. A: Check the volume level. If the volume is still too low after turning the control to its maximum, check the volume control on the computer sound card or software program. Check when MagicTune™ does not function properly. Q: MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play. A: To check whether your PC is available for MagicTune™ feature, follow the steps below (When Windows is XP); Control Panel > Performance and Maintenance > System > Hardware > Device Manager >Monitors >After deleting Plug and Play monitor, find 'Plug and Play monitor' by searching new Hardware. A: MagicTune™ is an additional software for the monitor. Some graphic cards may not support your monitor. When you have a problem with the graphic card, visit our website to check the compatible graphic card list provided. MagicTune™ doesn't work properly. Q: Have you changed your PC or video graphic card? A: Download the latest program. The program can be downloaded magictune Q: Did you install the program? A: Reboot the computer after installing the program for the first time. If a copy of the program is already installed, remove it, reboot the computer, and then install the program again. You need to reboot the computer for it to operate normally after installing or removing the program. Note Visit the MagicTune™ website and download the installation software for MagicTune™ MAC. Check the following items if there is trouble with the monitor. Check if the power cord and the video cables are properly connected to the computer. Check if the computer beeps more than 3 times when booting. (If it does, request an a service for the main board of the computer.) If you installed a new video card or if you assembled the PC, check if the installed the adapter(video) driver and the monitor driver. Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz. (Do not exceed 75 Hz when using the maximum resolution.) 51 Troubleshooting If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove the Display Adapter in the "Control Panel > System > Device Administrator" and the...
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