To do this, press nN++ simultaneously and select the application or the process that is locking your system, and then click Shut Down on the Windows Security screen. . If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows ® taskbar, click the Start button, click Shut Down, and then select Shut Down in the drop-down list and click OK. . If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power. . If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shutdown the computer by pressing ++ simultaneously and clicking Shut Down on the Windows Security screen. My software program locks up or crashes . Contact the software publisher or designated provider for technical support. . Make sure the software is compatible with your equipment and operating system. . Try re-installing the software. My touchpad interprets a single tap as a double- click Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action. Sony Notebook User Guide Getting help 84 My mouse does not work . If you are using an optional Sony USB mouse, check that the appropriate driver and software are nNproperly installed. . Check that the USB mouse is plugged into the USB connector. Can I burn an audio CD with SonicStage? . It is possible to burn an audio CD using SonicStage with the built-in CD-R module. SonicStage freezes each time I want to burn audio data on a CD . Reinstall the software. I cannot get SonicStage to detect the MagicGate Memory Stick™. The error message "External Device/ Media not found" appears . Make sure your Memory Stick ™ is inserted into the MagicGate Memory Stick™ slot rather than via the PC Card slot. . Make sure that the power profile you are using is not Ultimate Battery Life. Please use AC Power (when using AC power) or Maximum Battery Life (when running on batteries). Can I install the SonicStage software on other (non-Sony) computers? . You cannot install SonicStage from the application CD onto a non-Sony computer. . If you have any other problems regarding SonicStage, you can check the VAIO-Link website for a SonicStage update: http:/ /link.com. Sony Notebook User Guide Getting help 85 About the display My LCD does not display anything nN . Check that the computer and display are both plugged into a power source and that they are turned on. . Check that the power indicator on the front panel of the computer is on. . Check that the battery packs are inserted properly and that they are charged. . Adjust the brightness of the LCD. . The computer may be in LCD (video) standby mode. Press any key to activate the display. . The display mode may be set to external display mode. Press and hold the key while pressing several times. The screen image on my external display is not centred or sized properly Use the controls on your external display to adjust the image. The window I have just closed continues to appear on my LCD Press the key and key twice to refresh the screen. Sony Notebook User Guide Getting help 86 About CD-ROMs and floppy disks My CD- RW/DVD-ROM drive tray does not open nN . Make sure the computer is turned on. . Press the eject button on the disc drive. . If the disc does not come out when you press the eject button, go to Windows Explorer or My Computer. Select the drive, click the right button of your mouse and select Eject or press the + keys to open the disk tray. . If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the hole to the right of the eject button. I cannot play a CD-ROM . After inserting the CD, wait for a few seconds for the system to detect it before you try to access it. . Make sure the label of the disc is facing up. . If the disc requires software, make sure the software is installed according to the instructions of the program. . Check the volume of your speakers. . Clean the disc with an appropriate cleaner. . Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning it on. . When you have selected Ultimate Battery Life as a power management profile in PowerPanel, it completely shuts off the power of the optical drive to save some extra power for longer battery life. The system can neither read or write from or to the optical drive, moreover the drive does not start spinning at all. If you want to use the optical drive, return to Maximum Battery (when running on batteries). Sony Notebook User Guide Getting help 87 I cannot play a DVD-ROM . If a region code warning appears when you are using the DVD player, it could be that the DVD- ROM you nNare trying to play is incompatible with the DVD- ROM drive on your notebook. The region code is listed on the packagi...
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