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Not all products with an i.LINK connection can communicate with each other. See the manual that came with your compatible i.LINK device for more information on operating conditions and proper connection. Before connecting compatible i.LINK PC peripherals to your system, such as a CD-RW or hard disk drive, confirm their operating system compatibility and required operating conditions. 204204nN Troubleshooting Memory Stick Media What should I do if I cannot use Memory Stick media, which were formatted on a VAIO computer, on other devices? You may need to reformat your Memory Stick media. Formatting Memory Stick media erases all data, including music data previously saved on it. Before you reformat Memory Stick media, back up important data and confirm that the media does not contain files you want to keep. 1 Copy the data from the Memory Stick media onto your built-in flash memory storage or hard disk drive* to save data or images. 2 Format the Memory Stick media by following the steps in To format a Memory Stick media (page 53). * Your computer is equipped with a built-in flash memory storage and/or a hard disk drive, depending on the model you purchased. See the online Specifications to find about your storage device configuration. Why can't I save music files onto my Memory Stick media? Copyright protected music cannot be checked out to any Memory Stick media other than those with the MagicGate logo. ! Use of recorded music requires permission from the copyright holders. Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources. 205205nN Troubleshooting Can I copy images from a digital camera using Memory Stick media? Yes, and you can view video clips that you have recorded with Memory Stick media-compatible digital cameras. Why can't I write data to Memory Stick media? . Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting. Make sure the erasure prevention switch is off. . You cannot write data to the Memory Stick media if you select the option to disable the Memory Stick PRO/Duo media slot with the Peripheral Device & Storage Media Restriction Setting Utility or power supply to the Memory Stick PRO/ Duo media slot on the VAIO Power Management tab in the Power Options window. To change the settings, see Protecting Data from Unauthorized Use (page 138) or Activating VAIO Power Management Power Schemes (page 135). 206206nN Troubleshooting Peripherals What should I do if I cannot connect a USB device? . If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet. . Try using another USB port on your computer. The driver could be installed to the specific port you used the first time you connected the device. . See the manual that came with your USB device for more information. You may need to install software before you connect the device. . Try connecting a simple, low-powered device such as a mouse to test if the port is working at all. . USB hubs may prevent a device from working because of the distribution of power. We recommend you connect the device directly to your computer without a hub. 207207nN Troubleshooting Docking Station What should I do if an error message appears when I press the UNDOCK button or select Undock Computer from the Start menu? . When any device inserted or connected to the docking station is in use, you cannot disconnect your computer from the docking station. Save unsaved data, exit applications using such devices, and then try again. If the above does not work, shut down your computer and disconnect it from the docking station. . Make sure to return to the original log-on user before disconnecting your computer from the docking station. An attempt to disconnect it as any other user may cause malfunctions. For switching users, see Help and Support Center. 208208nN Support Options Support Options This section contains information on where to go for answers to questions about your VAIO computer. Sony Support Information See the following sources for answers in the sequence listed below. See Documentation (page 7) for details on the printed and non-printed documentation supplied with your computer, as well as further sources of reference. . Go to the help files that accompany your software for instructions on using the software. . Use the search functionality in Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key. . VAIO-Link Web site: If you have any problem with the computer, you can access the VAIO-Link Web site for troubleshooting. Go to . e-Support: This interactive part of our Web site allows you to get in contact with our dedicated support team over ...
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