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! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. . Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC adapter, and then press the power button to turn on your computer. . Try reinstalling the software. . Contact the software publisher or designated provider for technical support. Troubleshooting > Computer Operations n123 N Why doesn't my computer enter Sleep or Hibernate mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or Hibernate mode. To restore your computer to Normal mode 1 Close all open programs. 2 Click Start, the arrow next to the Shut down button, and Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. 4 If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. What should I do if the charge indicator light is blinking fast and my computer does not start? . This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see Installing/Removing the Battery Pack (page 19). . If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO- Link. Troubleshooting > Computer Operations n124 N Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator light turns off. Wait for 10 to 15 seconds, then restart your computer and enter the correct password. The password is case sensitive, so be sure to check letters for the current case before you enter the password. What should I do if my game software does not work or it keeps crashing? . Check the web site of the game if there are any patches or updates to download. . Make sure you have installed the latest video driver software. . On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in such a case is not guaranteed. Why doesn't my screen turn off after the automatic turn-off time has passed? Some software ap...
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