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Sony assumes no liability for any problems and damages arising out of your use of the functions. . After you have installed the Infineon TPM Professional Package, you need to set a few TPM passwords on your computer. Without these passwords, you will not be able to restore any TPM-protected data. Be sure to write down the passwords and keep them safe and private from other people. . Be sure to make backup copies of the latest emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file and keep them safe and private from other people before sending your computer for repair. The data stored in the TPM that is embedded on the motherboard may be lost or corrupted during the course of repair. . During the course of repair, the TPM will also be replaced if the motherboard needs replacement. In such a case, use the backup copies of the emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file to restore the TPM configuration. . Be sure to make a backup copy of the data stored on the built-in storage device before sending your computer for repair. The built-in storage device may be initialized and returned after the repair work and, in such a case, you will not be able to restore the data on the device using the backup copies of the emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file. . Make sure you set up the automatic backup operations after completing the TPM initialization wizard. If the window containing the Run automatic backup now check box is displayed after the setup, select the check box and update the backup files. The restore process using the backup files may fail if you do not set up the automatic backup operations. . The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management. Troubleshooting > Troubleshooting > 5 N Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. If these suggestions fail to solve your problems, use the VAIO Care. To launch the software, see Using the VAIO Care (page 35). If the problems still cannot be solved and you need assistance, visit the support web sites listed in Finding More about Your VAIO Computer (page 5). Some features and options in this section may not be available on your computer. . Computer Operations (page 157) . System Update / Security (page 164) . Recovery / Recovery Media (page 165) . Partition (page 169) . Battery Pack (page 170) . Built-in Camera (page 172) . Networking (LAN/Wireless LAN) (page 174) . Wireless WAN (page 178) . BLUETOOTH Technology (page 179) . Optical Discs (page 182) . Display (page 187) . Printing (page 193) . Microphone (page 194) Troubleshooting > Troubleshooting > 6 N . Speakers (page 195) . Touch Pad (page 197) . Keyboard (page 198) . Floppy Disks (page 199) . Audio/Video (page 200) . "Memory Stick" (page 202) . Peripherals (page 203) . Docking Station (page 204) Troubleshooting > Computer Operations n157 N Computer Operations What should I do if my computer does not start? . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. If an extended battery pack is attached to the computer, make sure both the primary battery pack and the extended battery pack are installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display for more information. . Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC adapter, and then press the power button to turn on your computer. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery pack and AC adapter, which are supplied by Sony for your VAIO computer. Troubleshooting > Computer Operations n158 N What should I do if the green power indicator light turns on but my screen remains blank? . Press the Alt+F4 keys several times to close the application window. An application error may have occurred. . If the Alt+F4 keys do not work, click Start, the arrow next to the Shut down button, and Restart to restart your...
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