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. Do not turn off the power or restart your computer while reading or writing data to the storage device. . Do not use your computer in a place subject to extreme changes in temperature. . Do not remove the storage device from your computer. Precautions > Using Fingerprint Authentication n167 N Using Fingerprint Authentication . The fingerprint authentication technology does not ensure complete user authentication or complete protection of your data and hardware. Sony assumes no liability for any problems and damages arising out of your use of or inability to use the fingerprint sensor. . The fingerprint recognition rate depends on your operating conditions and varies among individuals as well. . Be sure to make a backup copy of the data stored on the built-in storage device, especially in the encrypted archives created with the File Safe feature, before sending your computer for repair. Sony assumes no liability for any loss or modification of your data that might have occurred during the course of repair. . In case the built-in storage device has to be initialized, for example after the repair work, the fingerprint templates will be lost. You will have to register them all over again. . The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management. . Before disposing of your computer or transferring it to a third person, it is strongly recommended you erase the fingerprint data registered on the fingerprint sensor after erasing the data stored on your built-in storage device. See Erasing the Registered Fingerprints (page 87) for the detailed procedure. . A fingerprint sensor may malfunction or be damaged if you scratch its surface with: . a solid or sharp-pointed object . fine objects, for example swiping a finger covered with dirt across the fingerprint sensor . Discharge static electricity from your finger by touching a metallic object especially during dry seasons (e.g. winter) before scanning your fingerprint. Static electricity may cause the fingerprint sensor to malfunction. Precautions > Using the TPM n168 N Using the TPM . Although your computer is provided with the TPM security functions, these functions do not ensure complete protection of your data and hardware. Sony assumes no liability for any problems and damages arising out of your use of the functions. . After you have installed the Infineon TPM Professional Package, you need to set a few TPM passwords on your computer. Without these passwords, you will not be able to restore any TPM-protected data. Be sure to write down the passwords and keep them safe and private from other people. . Be sure to make backup copies of the latest emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file and keep them safe and private from other people before sending your computer for repair. The data stored in the TPM that is embedded on the motherboard may be lost or corrupted during the course of repair. . During the course of repair, the TPM will also be replaced if the motherboard needs replacement. In such a case, use the backup copies of the emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file to restore the TPM configuration. . Be sure to make a backup copy of the data stored on the built-in storage device before sending your computer for repair. The built-in storage device may be initialized and returned after the repair work and, in such a case, you will not be able to restore the data on the device using the backup copies of the emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file. . Make sure you set up the automatic backup operations after completing the TPM initialization wizard. If the window containing the Run automatic backup now check box is displayed after the setup, select the check box and update the backup files. The restore process using the backup files may fail if you do not set up the automatic backup operations. . The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management. Troubleshooting > Troubleshooting > 9 N Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. If these suggestions fail to solve your problems, use the VAIO Care. To launch the software, see Using the VAIO Care (page 33). If the problems still cannot be solved and you need assistance, visit the support web sites listed in Finding More about Your VAIO Computer (page 5). Some features and options in this section may not be available on your computer. . Computer Operations (page 171) . System Update / Security (page 1...
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