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Others may require help from your dealer or the manufacturer of a software program. This chapter aims to help you solve many problems yourself without needing additional assistance. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the Windows® XP operating system or closing other programs. 197 If Something Goes Wrong Problems that are easy to fix 198 To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once). The Close Program dialog box appears. This box lists all the programs and processes currently in operation. If a program has stopped responding, the words “not responding” appear beside its name in the list. 2 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with step 3. 3 Close the remaining programs one by one by selecting the program name and clicking End Task. CAUTION: Pressing Ctrl, Alt, and Del simultaneously twice to restart your computer is not recommended. By closing all open programs before shutting down the operating system you ensure that all data is saved. Your program performs an illegal operation. If you receive the message, “Your program has performed an illegal operation,” you should record the details of the message and consult the software manufacturer. To record the details: 1 Click the Details button and select the displayed text. The Details button displays information that the software manufacturer needs to help you solve your problem. 2 Press Ctrl and c simultaneously to copy the text to the clipboard. 3 Open Notepad (click Start, point to All Programs, then point to Accessories and click Notepad). If Something Goes Wrong Problems that are easy to fix 199 4 Press Ctrl and v simultaneously to paste the details into Notepad. 5 Add a paragraph break and type some notes describing what you were doing when you received the message. 6 Save the file and refer to it when you contact the software manufacturer. You open a program that immediately stops responding. If Standby mode is on (enabled), it may stop a program from responding. Close the program you are trying to open and turn off Standby mode. Then, try to run the program again. To close the program: 1 Press Ctrl, Alt, and Del simultaneously. The Close Program dialog box displays all the programs and processes currently in operation. If the program has stopped responding, the words “not responding” appear beside it. 2 Click End Task. 3 When the dialog box appears, click End Task again. To turn off Standby mode: 1 Open the Start menu, then click Control Panel. 2 In the Contro...

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