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. Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating Restore Points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create a Restore Point. 3 Install one item of hardware or software. 4 Restart the Windows® operating system. If Something Goes Wrong If Something Goes Wrong Develop good computing habits 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (e- mail, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. Cannot use the “USB Sleep and Charge function.” (Available on certain models) . The setting of “USB Sleep and Charge function” may be Disabled. Change the setting to Enabled. . Some external devices may not be able to use the “USB Sleep and Charge function”. In this case, please try one or more of the following methods. . Change the Enabled mode setting. . Turn OFF the computer while external devices are connected. . Connect external devices after turning OFF the computer. If this function cannot be used, change the setting to Disabled. . Make sure that you are connected to a compatible port. The “USB Wakeup function” does not work. . When the “USB Sleep and Charge function” is Enabled in the TOSHIBA Hardware Setup, the “USB Wakeup function” does not work for ports that support the “USB Sleep and Charge function.” In that case, use a USB port that does not have the “USB Sleep and Charge function”-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the “USB Sleep and Charge function” in TOSHIBA Hardware Setup. The eSATA device is not recognized from Sleep or Hibernation mode. A connected eSATA device may not be recognized if it is connected to the computer’s eSATA/USB combo port while the computer is in Sleep mode or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on. If Something Goes Wrong If Something Goes Wrong If you need further assistance If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: . Review the troubleshooting infor...

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