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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once). The Windows® Task Manager window appears. 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 169 If Something Goes Wrong 170 Problems that are easy to fix 3 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining programs one by one by selecting the program name, then End Task. To power off your computer, do one of the following: If you are not connected to a domain server: 1 Click Start, Turn off computer. The Turn off computer window appears. 2 Click Turn Off. The computer turns off. If you are connected to a domain server: 1 Click Start, Shut down. The Shut Down window appears. 2 Select Shut down from the drop-down list. 3 Click OK. The computer shuts down completely. Your program performs an illegal operation. If you receive the message, “Your program has performed an illegal operation,” close the window and continue working. If it happens again, record the details of the message and consult the software manufacturer. To record the details: 1 Click the Details button and select the text the operating system displays. The Details button displays information that the software manufacturer needs to help you solve your problem. 2 Press Ctrl + C to copy the text to the clipboard. 3 Open Notepad (click Start, All Programs, Accessories and then click Notepad). 4 Press Ctrl + V to paste the details into Notepad. 5 Add a paragraph break and type some notes describing what you were doing when you received the message and how the error can be reproduced. 6 Save the file and refer to it when you contact the software manufacturer. If Something Goes Wrong 171 Problems when you turn on the computer Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adaptor and power cord/cable properly or installed ...

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