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. impaired or non-operation of the product or associated products through defects or unavailability while with Sony or an ASN member, which caused downtime, loss of user time or business interruption . inaccuracy of output from the product or associated products . damage to or loss of software programs or removable data storage media, or . virus infections and other causes. This option requires an Internet connection. . Our model-based website will provide you with the information relevant to the VAIO model you are using. If you are looking for a driver update, only the drivers created for your VAIO will be displayed. Also our Support Team will provide easy-to-follow troubleshooting guides and how-to documents, based on the questions most frequently asked to our contact centre. . Telephone: We strongly recommend you to visit prior to calling our contact centre, as the solution you are looking for is probably readily available in our knowledge base. For phone support, VAIO-Link is available on Monday to Friday, opening hours depend on country. For the exact opening hours for the country you reside in, please visit Numbers may be updated from time to time without notice. . Since you are responsible for backing up your data, it is essential that you back up all your files from your hard disk as Sony cannot guarantee the integrity of programs or data on your computer during the repair process. . Do not include any accessories in the shipment of the main unit unless advised otherwise. . A flat fee will be charged for out-of-warranty repairs if you choose not to go ahead with the repair. . An address, telephone number and contact person reachable during office hours are compulsory to allow our delivery courier and back-office team to operate successfully. ...
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