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I cannot create Recovery Media . Try the suggestions below: 1 Restart your computer. And then, try to create Recovery Media again. 2 Download and install the latest updates using VAIO Update. . Try other reliable discs. I cannot complete the recovery process . Disconnect all unnecessary external devices from your computer. . Try the suggestions below: 1 If you are trying to recover your computer from Recovery Media, check the media for dirt or damage. If the media are not clean, clean them and try recovering the computer again. 2 Recover your computer from the recovery area or the Recovery Media. 3 If the problem persists, visit the VAIO online support web site for further assistance. Common problems My computer does not start . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove all extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . Unplug the power cord or the AC adapter, and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn on your computer. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony power cord or AC adapter. . If you are using an external display, make sure it is plugged into a power source and turned on. The green power indicator light turns on but my screen remains blank . Press the Alt+F4 keys several times to close the application window. An application error may have occurred. . Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. . Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. Unplug the power cord or the AC adapter, and leave the computer for about five minutes. Then plug the power cord or the AC adapter, and turn on the computer again. Turning off your computer with the Ctrl+Alt+Delete keys, the power switch, or the power button may cause loss of unsaved data. The charge indicator light is blinking fast and my computer does not start . This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see the on- screen User Guide. . If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, see the on- screen User Guide...
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