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If not, click Next. 8 Select a restore point and click Next. 9 Click Finish to confirm the restore point. Restart your computer if the window prompts you to restart the computer. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. . Read the troubleshooting information in this section or the on-screen User Guide. . Launch VAIO Care and perform necessary operations. . Visit the VAIO online support web site. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue. I cannot create Recovery Media . Try the suggestions below: 1 Restart your computer. And then, try to create Recovery Media again. 2 Download and install the latest updates using VAIO Update. . Try other reliable media. I cannot complete the recovery process . Disconnect all unnecessary external devices from your computer. . Try the suggestions below: . Check the condition of Recovery Media. If you are using optical discs, check the discs for dirt or damage. If the discs are not clean, clean them and try recovering your computer again. . If you cannot recover your computer from the recovery area, restart the computer and recover the computer from the recovery area again, or use Recovery Media. . If you cannot recover your computer using the USB flash drive, connect the drive to another USB port on the computer and try recovering the computer again. If the problem persists, visit the VAIO online support web site for further assistance. Common problems My computer does not start . When using your computer for the first time, make sure the computer is plugged into an AC power source. At the time of delivery, the power button or the power switch is disabled until the computer is plugged into an AC power source. . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove all extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . Unplug the power cord or the AC adapter, and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn on your computer. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony power cord or AC adapter. . If you are using an externa...
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