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See the Recovery, Backup and Troubleshooting Guide for more information. How can I restore my computer system to its factory default settings? There are two ways to recover your computer system: from Recovery Media and from the recovery area. See the Recovery, Backup and Troubleshooting Guide for more information. How can I reinstall the original software and drivers? You can restore the preinstalled software and drivers using the VAIO Care. To restore them, launch the VAIO Care (page 31) and then click Recovery & restore, Recovery, and Reinstall Applications and Drivers. See the help file included with the VAIO Care for more information. Troubleshooting > Recovery n131 N How do I check the volume of the recovery area? Your built-in storage device contains the recovery area where the data for the system recovery is stored. To check the volume of the recovery area, follow these steps: 1 Click Start, right-click Computer, and select Manage. 2 Click Disk Management under Storage in the left pane. The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center pane. Troubleshooting > Recovery n132 N How do I reduce the volume of the recovery area? Your built-in storage device contains the recovery area where the data for system recovery is stored. If your computer includes a solid state drive, you might want to minimize the recovery area by removing such data. 1 Insert a Recovery Media into the optical disc drive while your computer is in Normal mode, turn off the computer, and then turn it on once again. ! Use Recovery Media you created upon delivery of your computer. . If you are using an external optical disc drive (not supplied), restart the computer and press the F11 key several times when the VAIO logo appears. 2 Press the M or m key to select VAIO Care Rescue and press the Enter key. 3 Click Tools and Start advanced recovery wizard. . When the Do you need to rescue data? message appears, make a backup copy of your data, if needed. 4 Follow the on-screen instructions until the Select recovery type window appears. 5 Select Custom recovery - Remove recovery contents. 6 Follow the on-screen instructions. ! The above procedure involves system recovery. The applications and data you added on the storage device before removing the data for system recovery will all be lost. Once you have removed the data for system recovery, you need the Recovery Media for later system recovery. Troubleshooting > Battery Pack n133 N Battery Pack How do I find the battery charging status? You can check the charge indicator for the battery charging status. See Charging the Battery Pack (page 22) for more information. When is my computer using AC power? When your computer is connected to an AC outlet with the AC adapter, it uses AC power, even if the battery pack is installed. When should I recharge the battery pack? Recharge the battery pack when: . The battery pack is running out of power and both the charge and power indicator lights blink. . You have not used the battery pack for an extended period of time. When should I replace the battery pack? A message prompting you to replace the battery pack appears when the battery pack reaches the end of its life. You can check the battery charge capacity with the Battery function on the VAIO Control Center. Should I be concerned that the installed battery pack is warm? No, it is normal for the battery pack to be warm while it is powering your computer. Troubleshooting > Battery Pack n134 N Can my computer enter Hibernate mode while running on battery power? Your computer can enter Hibernate mode while running on battery power, but some software programs and peripheral devices prevent the system from entering Hibernate mode. If you are using a program that prevents the system from entering Hibernate mode, save your data frequently to avoid losing data. See Using Hibernate Mode (page 28) for information on how you can manually activate Hibernate mode. Why can't I fully charge my battery pack? The battery care function is enabled to extend the life of your battery pack on the VAIO Control Center. Check the settings on the VAIO Control Center. What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode? . This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see Installing/Removing the Battery Pack (page 19). . If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page 5). Troubleshooting > Built-in Camera n135 N Built-in Camera Why does the viewfinder show no images or poor-quality images? . The bu...
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