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Recovering your computer will delete all the data on the built-in hard disk drive or SSD. 4-426-910-11 (1) Recovery, Backup and Troubleshooting Guide Introduction About recovery What is recovery? Recovery is the process of restoring your computer back to its original factory condition. There are two ways to recover your computer: . From Recovery Media . From the recovery area When do I have to perform recovery? . If your computer has been unstable . If your computer has been infected with a computer virus . If your computer is experiencing problems which cannot be solved through troubleshooting . If you have formatted the C: drive by mistake Which software should I use to maintain and recover my computer? Use the following software. VAIO Care . Creating Recovery Media . Checking your computer hardware VAIO Care Rescue . Rescuing (backing up) your data . Recovering your computer . Erasing all the data on the built-in hard disk drive or SSD See the help file included with VAIO Care and VAIO Care Rescue for more information. What is a recovery area? The recovery area on the built-in hard disk drive or SSD contains data for system and application recovery. Typically, you cannot modify or delete data in this area, however, there is commercially available software designed for this purpose. Why do I have to create Recovery Media? Recovery Media are used to restore your computer back to its original factory condition. If Windows does not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery. Create the Recovery Media immediately after the computer is ready for use. About backup What is a backup process? The backup process creates a backup copy of your data stored on the built-in hard disk drive or SSD and saves it to another location. Why do I have to back up my data? Due to unexpected events or computer viruses, you might lose various data stored on the built-in hard disk drive or SSD. To restore the lost data, its backup copy is needed. It is strongly recommended that you back up your data regularly. You cannot use DVD-RAM, CD-R, and CD-RW discs as Recovery Media. You can use optical discs and a USB flash drive as Recovery Media. However, it is recommended that you use optical discs, such as DVD-R, since you may accidentally delete the data on the USB flash drive. The number of necessary discs, the types of media you can use, and the capacity of the USB flash drive you need will be displayed during the Recovery Media creation process. 1 Connect your computer to the Internet, download and install the latest updates using VAIO Update. 2 If you create Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) or the docking station with a built-in optical disc drive (supplied with...

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