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Using Support Tools
System Messages
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
If your computer has an issue or error, it may
See the Service Manual on the Dell Support
display a System Message that will help you
website at support.dell.com or see “Contacting
identify the cause and action needed to resolve
Dell” on page 53 for assistance.
the issue.
Hard-disk (HDD) drive failure — Possible
NOTE: If the message you received is not
hard disk drive failure during HDD POST. See
listed in the fol owing examples, see the
“Contacting Dell” on page 53 for assistance.
documentation for either the operating
system or the program that was running
Hard-disk (HDD) drive read failure — Possible
when the message appeared. Alternatively
hard disk drive failure during HDD boot test. See
you could see the Service Manual on the
“Contacting Dell” on page 53 for assistance.
Dell Support website at support.dell.com
Keyboard failure — Keyboard failure or loose
or see “Contacting Dell” on page 53 for
cable.
assistance.
No boot device available — No bootable
Alert! Previous attempts at booting this system
partition on hard disk drive, the hard disk drive
have failed at checkpoint [nnnn]. For help
connector is loose, or no bootable device exists.
in resolving this problem, please note this
• If the hard drive is your boot device, ensure
checkpoint and contact Dell Technical
that the connector is connected and that the
Support — The computer failed to complete
drive is installed properly and partitioned as
the boot routine three consecutive times for the
a boot device.
same error. See “Contacting Dell” on page 53
for assistance.
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