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5498Tbk0.book Page 19 Friday, October 1, 1999 6:26 PM
instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
“Total Satisfaction” Return Policy (U.S. and Canada
Only)
If you are an end-user customer who bought new products directly from a Dell com-
pany, you may return them to Dell within 30 days of the date of invoice for a refund or
credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from a Dell company, you may return them to
Dell within 14 days of the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and handling
charges shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms for
the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to the chapter titled "Getting Help" in your system's trou-
bleshooting documentation or, for some systems, the section titled "Contacting Dell"
in your system's Help to find the appropriate telephone number for obtaining cus-
tomer assistance. To expedite the processing of your refund or credit, Dell expects
you to return the products to Dell in their original packaging within five days of the
date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for refund or credit only if the sealed package con-
taining the diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return,
for refund or credit only, either applications software or an operating system that has
been installed by Dell, the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which
may be returned under DellWare's then-current return policy. In addition, recondi-
tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
Year 2000 Statement of Compliance for Dell-Branded
Hardware Products
Dell-branded hardware products shipped on or after January 1, 1997, are eligible to
carry the “NSTL Hardware Tested Year 2000 Compliant” logo by virtue of formal test-
ing with, and successful completion of, the National Software Testing Laboratories
(NSTL) YMARK2000 test.* Dell will treat a failure to pass the YMARK2000 test as a
covered event under Dell's warranty for the product, subject to the normal warranty
limitations.** For a complete copy of Dell's warranty, see the product's documenta-
tion. Dell-branded hardware products will also recognize the year 2000 as a leap year.
Dell Inspiron 7500 System Port Replicator User’s Guide
1-19
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