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Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See “Getting
Help” in your computer’s online User’s Guide to find the appropriate
contact information for obtaining customer assistance. If warranty service is
required, Dell will issue a Return Material Authorization Number. You must
ship the products back to Dell in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk of loss
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or damage during shipment. Dell will ship the repaired or replacement
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products to you freight prepaid if you use an address in Canada, where
applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-
disk drive(s) and any other storage device(s) in the product(s). Remove any
removable media, such as diskettes, CDs, or PC Cards. Dell does not accept
liability for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell’s Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
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