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Note .If your “WALKMAN” is connected to a computer and USB storage is active, you cannot use the Help guide (HTML document). Swipe the status bar, then tap [Turn off USB storage] on the notification panel. Troubleshooting If your “WALKMAN” does not function as expected, try the following steps to resolve the issue. 1 Find the symptoms of the issue in “Troubleshooting” in the Help guide (HTML document), and try any corrective actions listed. For details on connecting to a computer, see the following table. 2 Connect your “WALKMAN” to your computer to charge the battery. You may be able to resolve some issues by charging the battery. 3 Press the RESET button with a small pin, RESET button etc. Before resetting your “WALKMAN,” check that no song, video, etc., is being played back. You can then reset your “WALKMAN” safely. 4 Check information on the issue in the help guide of software you are using. 5 Look up information on the issue on one of the customer support websites. For customer support websites, see “For the latest information.” 6 If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Symptom Cause/Remedy Your “WALKMAN” is . The USB connection is turned off. not recognized as USB . Swipe the status bar, then tap [USB connected] on storage. the notification panel followed by [Turn on USB storage] then [OK]. . USB debugging is enabled. . Some devices or software may not recognize your “WALKMAN” when USB debugging is enabled. Tap the (Menu) button, then tap [ Settings] - [ Applications] - [Development] - [USB debugging] and uncheck the box. The computer does not . The USB cable is not connected to a USB connector recognize your on your computer properly. “WALKMAN” even if . Disconnect the USB cable, and then reconnect it. connected by USB cable. . Use the supplied USB cable. . USB debugging is enabled. . Some devices or software may not recognize your “WALKMAN” when USB debugging is enabled. Tap the (Menu) button, then tap [ Settings] - [ Applications] - [Development] - [USB debugging] and uncheck the box. . A USB hub is being used. . Your “WALKMAN” may not be recognized by the computer if using a USB hub. Connect your “WALKMAN” directly to the computer’s USB port. . The USB connector on your computer may have a problem. . Connect your “WALKMAN” to another USB connector on your computer. . When you use your “WALKMAN” for the first time, or when the battery is low, the battery mark may display and you may not be able to use your “WALKMAN.” This is not a malfunction. Wait for about 10 minutes before attempting operations. . Software authentication may take some time. Wait for a while. . Software installation failed. . Reinstall the software using the installer. Imported data will remain unchanged. . If the problem still persists after performing the remedies above, press the RESET button to reset your “WALKMAN.” Your “WALKMAN” . A USB hub or USB extension cable is being used. becomes unstable while . Your “WALKMAN” may be unstable if using a USB it is connected to the hub or USB extension cable. Connect your computer. “WALKMAN” directly to the computer’s USB port. Your “WALKMAN” gets . Your “WALKMAN” may become warm when the warm. battery is being charged and just after charging. Your “WALKMAN” also may get warm temporarily when a large amount of data is transferred. Set your “WALKMAN” aside for a while to allow it to cool down. To initialize (format) your “WALKMAN” You can format the built-in flash memory of your “WALKMAN.” If the memory is formatted, your data will be erased and all setting values will return to their defaults. Note .If you execute this function, Google account information and downloaded applications will be erased. .If you tap and check [Erase USB storage] in step 2, the transferred music/ videos/photos and Help guide (HTML document) will be erased. You should transfer any necessary files to the hard disk or other device before formatting. .Do not format the built-in flash memory using Windows Explorer. If you want to format the built-in flash memory, format it on your “WALKMAN.” 1 Tap the (Home) button to display the Home screen. 2 Tap the (Menu) button, and tap [ Settings] - [ Privacy] -[Factory data reset] -[Reset de...
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