Try one or more of the following< RE-SEND THE DOCUMENT Ask the person who sent you the fax to< • Check that the quality of the original document is satisfactory0 • Resend the fax. There may have been a problem with the quality of the telephone line connection0 • Increase the fax scan resolution, if possible0 THE TONER MAY BE LOW When 88 toner low appears or when you experience faded print, replace the cartridge(s)0 MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed< 1 Type the printer IP address into the address field of your Web browser0 Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP addresu in the TCP/IP section0 2 Click Configuration0 3 Click Fax Settings0 Troubleshootine 216 4 Click Analog Fax Setup0 5 In the Max Speed box, click on one of the following< 2400 4800 9600 14400 33600 6 Click Submit0 Blocking junk faxes 1 Type the printer IP address into the address field of your Web browser0 Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP addresu in the TCP/IP section0 2 Click Configuration0 3 Click Fax Settings0 4 Click Analog Fax Setup0 5 Click the No Name Fax option0 This option blocks all incoming faxes that have a private caller ID or no fax station name0 6 In the Banned Fax List field, enter the phone numbers or fax station names of specific fax callers you want tq block0 Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following< RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on0 HECK TO SEE IF THE OPTION ISCONNECTED TO THE PRINTER 1 Turn the printer off0 2 Unplug the printer0 3 Check the connection between the option and the printer0 MAKE SURE THE OPTION IS INSTALLEDCORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is noO listed, then reinstall it. For more information, see the hardware setup documentation that came with the option or go to to view the option instruction sheet0 Troubleshootine 217 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see “Updating available optionu in the printer driver” on page 350 Drawers MAKE SURE THE PAPER IS LOADEDCORRECTLY 1 Open the paper tray0 2 Check for paper jams or misfeeds0 3 Make sure paper guides are aligned against the edges of the paper0 4 Make sure the paper tray closes properly0 5 Close the door0 RESET THE PRINTER Turn the printer off. Wait 10 seconds. Turn the printer back on0 Multipurpose feeder HECK THE MULTIPURPOSE FEEDER Make sure the 650-sheet duo drawer (multipurpose feeder) is installed properly0 LEAR ANY JAMS Clear any jams in the multipurpose feeder0 HECK THE POWERCORDCONNECTION Make sure< • The power cord is plugged into the printer and a properly grounded electrical outlet0 • The outlet has power0 HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialt{ media guidelines0 HECK THE PAPER GUIDES Move the guides in the tray to the correct position for the size loaded0 Troubleshootine 218 HECKCFORCSERVICECMESSAGESC If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If th@ error recurs, call for service0 Memory cardC Make sure the memory card is securely connected to the printer system board0 Solving paper feed problemsCPaper frequently jamsC These are possible solutions. Try one or more of the following< HECKCTHECPAPERC Use recommended paper and specialty media. For more information, see the chapter about paper and specialt{ media guidelines0 MAKECSURECTHERECISCNOTCTOOCMUCHCPAPERCINCTHECPAPERCTRAYC Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on th@ multipurpose feeder0 HECKCTHECPAPERCGUIDESC Move the guides in the tray to the correct positions for the paper size loaded0 THECPAPERCMAYCHAVECABSORBEDCMOISTURECDUECTOCHIGHCHUMIDITYC • Load paper from a fresh package0 • Store paper in its original wrapper until you use it0 Paper jam message remains after jam is clearedC The paper path is not clear. Clear jammed paper from the entire paper path, and then pressu 0 Page that jammed does not reprint after you clear the jamC In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On< 1 Pressu 0 2 Press the arrow buttons until Settings appears, and then pressu 0 3 Press the arrow buttons until General settings appears, and then pressu 0 4 Press the arrow buttons until Print Recovery appears, and then pressu 0 Troubleshootine 219 . 5 Press the arrow buttons until Jam Recovery appears, and then pressu 6 Press the arrow buttons until On or Auto appears, and then pressu 0 Solving print quali...
)
