valutazioni - 5, GPA: 3.4
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Facilità d'uso
If your network is busy, SyncThru™ Admin 5 might not discover some devices. -Try another discovery method, IP Range or CSV Import method. If some devices are not on the same subnet, Broadcast discovery might not find them. •If you used SLP discovery method, -Make sure that the devices support multicast broadcasts. If the devices do not, try another discovery method. -Check whether the router is multicast-enabled or not. If the router is not enabled, the multicast packet does not go out of the router. You need to ask the network administrator to enable the multicast on the router. •If you used IP Range discovery method, -Check if the IP Range for the discovery reflects the network that is being scanned. Your network monitoring system might consider the discovery as being an attack to your network. If so, contact and inform your network administrator when running this discovery. -If SyncThru™ Admin 5 still cannot find the devices, the devices might have a network communication problem. Check the network configuration of the specified devices, such as a protocol status. Unable to find locally connected devices Administrator actions •Check if the local device account and local device password configured on the started discovery are correct. This account should have administrator privileges on the remote computer in order to perform discovery. •If the operating system of the remote computer is Windows XP/Vista and non-domain configuration is used, check if guest user is not blocked on the remote computer. Also, the Simple File Sharing option in Windows Explorer should be cleared. •WMI service uses DCOM to communicate with the remote computer. If you use a network firewall, it should be configured properly in order to allow DCOM connectivity. Refer to the user manual of your network firewall to configure it. If your system has Windows XP embedded firewall, check the Windows user manual. Incorrect device status appears User & Administrator actions •If your network is busy or has a high level of network traffic, SyncThru™ Admin 5 might miss some packets. -Make sure the device is turned on. -Refresh the devices list by clicking the button. -If this still happens, ask your network administrator about your network communication status. Device status for locally connected device is not displayed Administrator actions •Check if your network firewall allows SyncThru™ Admin 5 to access the network. •If the operating system of the remote computer is Microsoft Windows 2003 Server, you might need to add the MSI WMI Provider component using Add or Remote Programs on the Control Panel. Use the Add/Remove Windows Components feature. Uploading and updating firmware is taking too long Administrator actions •There might be a network communication problem in your site. Ask your network administrator first. •There might be a file size issue. It can take a longer time when uploading/updating a large file. When a device is selected in the File Storage menu, the files list(f...
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