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•The scanner driver is not installed or the operating environment is not set up properly. •Ensure that the machine is properly connected and the power is on, then restart your computer. •The USB cable may be improperly connected or the power may be off. Fax problems •Unplug the power cord and plug it in again. •Ensure that there is power being supplied to the electrical outlet. •Check that the phone line is properly connected. •Check that the phone socket on the wall is working by plugging in another phone. •Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. •Make sure that the document feeder is firmly closed. •The document feeder rubber pad may need to be replaced. Contact a service representative. •The receiving mode should be set to fax. •Make sure that there is paper in the tray. •Check to see if the display shows any error message. If it does, clear the problem. •Make sure that the original is loaded in the document feeder or on the scanner glass. •Check the fax machine you are sending to, to see if it can receive your fax. •The fax machine sending you the fax may be faulty. •A noisy phone line can cause line errors. •Check your machine by making a copy. •A toner cartridge has reached its estimated cartridge life. Replace the toner cartridge (See "Replacing the toner cartridge" on page 107). Samsung Scan Manager Problem Common Windows problems Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. Common Linux problems •Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. •Check if the machine is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains Stopped string, press the Start button. After that normal operation of the machine should be restored. The “stopped” status might be activated when some problems in printing occurred. For instance, this could be an attempt to print a document when the port is claimed by a scanning application. •Ensure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. You should open ports configuration and select the port assigned to your machine. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should either wait for completion of the current job or press the Release port button, if you are sure that the present application is not functioning properly. •Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit command line parameter in the command item. •The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing Protocol) printing.Use the socket printing instead of ipp or install a later version of CUPS (cups-1.1.22 or higher). •Ensure your machine is attached to your computer, connected properly via the USB port, and is turned on. •Ensure the scanner driver for your machine is installed in your system. Open Unified Linux Driver configurator, switch to Scanners configuration, then press Drivers. Make sure that driver with a name corresponding to your machine's name is listed in the window. •Ensure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. This usually happens when starting a scan procedure. An appropriate message box appears. To identify the source of the problem, open the Ports configuration and select the port assigned to your scanner, port's symbol /dev/mfp0 corresponds to LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1, and so on. USB ports start at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane, you can see if the port is occupied by another application. If this is the case, you should either wait for completion of th...
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