valutazioni - 2, GPA: 4.5
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Facilità d'uso
Curl or wave • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl. See “Paper Specifications” on page A.6. • Turn the stack of paper over in the paper tray. Also try rotating the paper 180° in the tray. • Try printing to the rear output slot. 9 TROUBLESHOOTING 9.17 Condition Suggested solutions Wrinkles or • Ensure that the paper is loaded properly. creases • Check the paper type and quality. See “Paper Specifications” on page A.6. • Turn the stack of paper over in the paper tray. Also try rotating the paper 180° in the tray. • Try printing to the rear output slot. Back of printouts are dirty Check for leaking toner. Clean the inside of the machine. See page 8.4. Black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert. • The toner cartridge may be defective and need replacing. A Remove the toner cartridge and install a new one. See “Replacing the Toner Cartridge” on page 8.9. • The machine may require repair. Contact a service representative. Loose toner • Clean the inside of the machine. See page 8.4. • Check the paper type and quality. See “Paper Specifications” on page A.6. • Remove the toner cartridge and install a new one. See “Replacing the Toner Cartridge” on page 8.9. • If the problem persists, the machine may require repair. Contact a service representative. 9.18 TROUBLESHOOTING Condition Suggested solutions Character Voids Character voids are white areas within the parts of characters that should be solid black: A • If you are using transparencies, try another type of transparency. Due to the composition of the transparency, some character voids are normal. • You may be printing on the wrong surface on the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See “Paper Specifications” on page A.6. Horizontal stripes If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove and AaBbCc reinsert the cartridge. AaBbCc • The toner cartridge may be defective. Remove the toner AaBbCc AaBbCc cartridge and install a new one. See “Replacing the Toner Cartridge” on page 8.9. • If the problem persists, the machine may require repair. AaBbCc Contact a service representative. Curl If the printed paper is curl or paper does not feed into the printer: • Turn the stack of paper over in the paper tray. Also try rotating the paper 180° in the paper tray. • Try printing to the rear output slot. Copying Problems Condition Suggested solutions Copies are too light or too dark. Use the Darkness button to darken or lighten the background of the copies. Smears, lines, marks or spots appears on copies. • If defects are on the original document, press the Darkness button to lighten the background of your copies. • If no defects are on the original document, clean the Scan unit. See page 8.5. Copy image is skewed. • Ensure that the original document is positioned correctly in the ADF (Automatic Document Feeder). • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original document is face down in the ADF. 9 TROUBLESHOOTING 9.19 Condition Suggested solutions Image rubs off the copy • Replace the paper in the paper tray with paper from a easily. new package. • In high humidity areas, do not leave paper in the machine for the extended periods of time. Frequent copy paper jams occurs. • Fan the stack of paper, then turn it over in the paper tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. 75g/m2 (20 lb) bond paper is recommended. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Fewer copies from the toner • Your original documents may contain pictures, solids cartridge than expected or heavy lines. For example, they may be forms, prints out. newsletters, books or other documents that use more toner. • The machine may be turned frequently on and off. Scanning Problems Condition Suggested solutions The scanner does not work. • Make sure that you place the document to be scanned face down in the ADF. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the USB cable is connected properly. • Make sure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru Configuration or the application you want to use to make certain that the scanner job is being sent to the correct port, for example, LPT1. 9.20 TROUBLESHOOTING Condition Suggested solutions The unit scans very slowly. • Check if the machine is printing received data. Scan the document after the current j...
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