Make sure that the paper size in the print settings matches the paper in the input tray. The paper keeps jamming. There is too much paper in the paper tray. Remove excess paper from the tray. If printing special media, use the manual input tray. An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. An incorrect output method is being used. Media such as thick paper should not be printed using the face-down output tray. Use the face-up output slot instead. There may be debris inside the machine. Open the front cover and remove the debris. The printer prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application’s printer selection menu to make sure that your printer is selected. 7.4 PROBLEM SOLVING Solving General Printing Problems Problem Possible Cause Solution The printer prints, but the text is wrong, garbled, or incomplete. (continued) The software application is malfunctioning. Try printing a job from another application. Pages print, but are totally blank. The toner cartridge is defective or out of toner. Replace the toner cartridge. The file may have blank pages. Check the file to make sure that it does not contain blank pages. Some parts, such as the controller, the board, may be defective. Contact a service representative. Illustrations will not print correctly when using Adobe Illustrator. The setting in the software application is wrong. Print the document with the Bitmap Printing checkbox in the Print dialog box empty. PROBLEM SOLVING 7.5 Clearing Paper Jams Occasionally, paper can become jammed during a print job. Some of the causes include: • The paper tray is loaded improperly or overfilled. • The paper tray has been pulled out during a print job. • The top cover has been opened during a print job. • Paper that does not meet paper specifications has been used. See “Paper Specifications” on page A.2. • Paper that is outside of the supported size range has been used. See “Paper Specifications”. If a paper jam occurs, the Paper and the Error lights remain lit on the control panel. Find and remove the jammed paper. If the location of the paper jam is not obvious, look inside the printer first. Output Area Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set the toner into the fabric. 1 11 Pull the jammed paper carefully out of the output stacker. 7.6 PROBLEM SOLVING Clearing Paper Jams If paper is jammed in the face-up output slot, carefully remove the paper as shown. 2 22 Open and close the front cover. Printing can be resumed. Input Area Note: If paper has entered the toner cartridge area, follow the instructions on page 7.8. It is easier to remove such jams from the inside of the printer than the paper input area. 1 11 Carefully pull the jammed paper out of the input tray. PROBLEM SOLVING 7.7 Clearing Paper Jams 2 22 Open and close the front cover to resume printing. Note: If the Paper and the Error lights do not turn off, there is still jammed paper inside the printer. Check the inside of the printer. Inside the Printer Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set the toner into the fabric. 1 11Grasp the front cover by both sides of the cover and pull it toward you to open. 7.8 PROBLEM SOLVING Clearing Paper Jams 2 22 Remove the toner cartridge. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer. 3 33Gently pull the paper toward you to remove it from the printer. Make sure that there is no paper remaining inside the printer. 4 44Reinsert the toner cartridge and close the front cover. Printing can be resumed. PROBLEM SOLVING 7.9 Clearing Paper Jams Tips for Avoiding Paper Jams By selecting correct paper types and loading them properly, you should be able to avoid most paper jams. If paper jams occur, follow the steps outlined in “Clearing Paper Jams” on page 7.6. If jams occur frequently, make sure you are following these tips to avoid jams. • Follow the procedures in “Load Paper” on page 2.4 to load the paper properly. Make sure the adjustable guides are positioned correctly. • Do not overload the automatic input tray. Make sure the paper is under the paper capacity mark on the inside of the tray. • Do not remove the paper from the input tray while print jobs are in process. • Flex, fan and straighten the paper before loading it. • Do not load wrinkled, cre...

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