Q Has an error occurred during transmission? A Check the LCD for an error message. (See “LCD Messages,” on p. 10-13.) A Print an Activity Report and check for an error. (See “ACTIVITY REPORT,” on p. 11-51.) Q Is the telephone cable connected properly? A Make sure the cable is connected properly. (See “Set Up the Machine,” in the Starter Guide.) Q Is the telephone line working properly? A Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company. Q Is the recipient’s machine a G3 fax machine? A Make sure the recipient’s machine is compatible with your machine. Q Is BUSY/NO SIGNAL shown on the ERROR TX REPORT? A The fax number you dialed is busy. Try sending the document later. A The recipient’s machine is not working. Ask the recipient to check the machine. Q Did the recipient’s machine answer within 35 seconds (after all automatic redialing attempts)? A Ask the recipient to check the machine. For an overseas call, add pauses to the registered number. (See “Dialing an Overseas Number (With Pauses),” on p. 4-33.) Q Is the Processing/Data indicator lit? A The external phone is busy. Please wait until the external phone becomes free. BackNextPreviousTOPIs the machine overheated? Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again. Memory fills up immediately when you try to send. Are you sending with the resolution set to or ? If you want to keep your document quality, divide the document into some parts and send them separately. If your document does not contain fine text or photographs, set the resolution to . If your document contains fine text or photographs, send it directly rather than using a memory transmission. Is a document stored in memory, leaving little memory available? Print, send, or delete any documents stored in memory. Q A Q A A A Q A Faxes sent from the machine are spotted or dirty. Is the recipient’s machine working properly? Check the machine by making a copy. If the copy is clear, the problem may be in the recipient’s machine. If the copy is spotted or dirty, clean the scanner BackNextPreviousTOPIs the machine overheated? Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again. Memory fills up immediately when you try to send. Are you sending with the resolution set to or ? If you want to keep your document quality, divide the document into some parts and send them separately. If your document does not contain fine text or photographs, set the resolution to . If your document contains fine text or photographs, send it directly rather than using a memory transmission. Is a document stored in memory, leaving little memory available? Print, send, or delete any documents stored in memory. Q A Q A A A Q A Faxes sent from the machine are spotted or dirty. Is the recipient’s machine working properly? Check the machine by making a copy. If the copy is clear, the problem may be in the recipient’s machine. If the copy is spotted or dirty, clean the scanner components. (See “Scanning Area,” on p. 2-3.) Is the document loaded correctly? Make sure the document is correctly loaded. (See “Loading Documents,” on p. 2-4.) The documents you sent are too light. Is the density setting changed to be lighter? Adjust the density for light documents to be darker. (See “Density,” on p. 4-6.) Are the scanning components of the machine clean? If the received document is spotted or dirty, clean the scanning components. (See “Scanning Area,” on p. 2-3.) Q A Q A Q A Q A (button) (button) (button) (button) 1 2 3 4 5 6 7 8 9 10 11 Before Using the Machine Document and Paper Copying Sending and Receiving Printing and Scanning Network Remote UI System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents (button) (button) (button) (button) (button) (button) (button) (button) (button) (button) (button) (button) (button) BackNextPreviousTOPSending of documents is too slow. Is the resolution set to , , , or ? Setting the resolution to reduces the sending time. Is Error Correction Mode (ECM) set to ? Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set to BackNextPreviousTOPSending of documents is too slow. Is the resolution set to , , , or ? Setting the resolution to reduces the sending time. Is Error Correction Mode (ECM) set to ? Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set to . (See “TX/RX SETTINGS,” on p. 11-11.) Cannot send using Error Correction Mode (ECM). Does the recipient’s machine support ECM? If the...
