Produttore : Xerox File Size : 3.08 mb File Nome : Lingua di insegnamento:

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Contact Xerox using the numbers 1-800-ASK-XEROX or 1-800-275-9376. Locating the Serial Number 1. Press the Machine Status button on the control panel. 2. Information about the machine is displayed. If necessary, select Machine Details to display the Customer Support Number for the Welcome and Support Centre and the Machine Serial Number. The serial number can also be found on a label inside the front door. Xerox® Smart Card Installation Guide Troubleshooting Troubleshooting Tips The table below provides a list of problems and the possible cause and a recommended solution. If you experience a problem during the installation process please refer to the During Installation problem solving table below. If you have successfully installed the Smart Card solution but are now experiencing problems, refer to After Installation: on page 38. During Installation: Problem Possible Cause Solution Card reader is installed but no message displays on the User Interface •Card reader is faulty. • Try a different card reader. • Contact the System Administrator. • Card reader connection is faulty. • Check the cable is plugged in correctly. Refer to Hardware Installation on page 26 for instructions. • Unplug the card reader cable then plug back in. • Plug the card reader into a different USB port. • Card reader is not compatible. • Check that the card reader is on the list of compatible devices, refer to Supported Card Types on page 7. • Smart Card access is not • Enable CAC through the enabled on the machine. Properties set up screens using Internet Services, refer to Configuring the Smart Card on page 13. Xerox® Smart Card Installation Guide Troubleshooting After Installation: Problem Possible Cause Solution Authentication failures • Incorrect PIN has been entered. • Retry entering the correct PIN. If problem persists, contact the System Administrator for advice. • Card is locked due to too many failed PIN attempts. • Contact Registration Authority to reload or to get a new card. • Unable to find identity certificate. • Identity certificate has been revoked. • Authentication with Domain Controller Failed. • Check network cable is firmly connected. • Contact the System Administrator. • Unable to validate server certificate. • Smart Card Authentication System Failed. • Authentication Failed. • System Administrator has not selected All Features or Scanning Service Only. • Contact the System Administrator. Time for date mismatch error • There is a mismatch between the time and date setting on the Xerox WorkCentre and the authentication server time or date setting. • Verify that Network Time Protocol is properly set up. • Verify that GMT offset is correct for your region, refer to Configure the date and time to update automatically on page 13. • Verify that GMT offset is correct for Daylight Savings Time. •Contact your System Administrator. Cannot se...

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