The product is working properly. 5-1 Troubleshooting б-2 Before Requesting Service □ Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center. A blank screen appears / I cannot turn the product on Is the power cord connected properly? Check the connection status of the power cord. Is the message displayed on the screen? (Connected using the D-sub cable) Check the cable connecting the PC and the product. (Connected using the DVI cable) If the message appears on the screen even if the cable is properly connected, recheck the input signal by pressing the [ 0/0 ] button of the product. Is the message displayed on the screen? This occurs when the signal from the graphics card exceeds the maximum resolution or the maximum frequency of the product. In this case, set up the appropriate resolution and the frequency for the product. Is a blank screen displayed and does the power LED blink at a 1 second interval? 1. This occurs when the power saving function is running. If you click the mouse or press any key, the screen will be turned on. 2. If the “Check Signal Cable” condition persists for more than five minutes, Lossless mode will be activated.In Lossless mode, the backlight of the monitor will turn off. Did you connect with a DVI cable? If you connect the DVI cable when the PC has booted up or if you reconnect the DVI cable after disconnecting the cable while using a PC, the screen may not be displayed because some graphics cards do not output the video signal. In this case, reboot the PC while the DVI cable is connected. Blank spaces are found at the top and bottom of the screen when an [HDMI] or [HDMI-DVI] cable is connected to the monitor and PC. Blank spaces on the screen are not caused by the monitor. The cause of the problem is the PC or graphics card, and can be fixed by adjusting the screen size in the HDMI or DVI option of the graphics card settings menu. If the graphics card settings menu has no option to adjust the screen size, update the graphics card driver to the latest version. (Please contact the graphics card or computer manufacturer for details on how to adjust the screen settings.) THE IMAGE IS TOO LIGHT OR TOO DARK. Adjust the and . (Refer to the , ) The display brightness can differ according to the mode set for < MAGIcAngle>. If MAGICBright> is set to , the display brightness can differ according to the input signal. The on screen adjustment menu (OSD) does not appear. Did you cancel the screen adjustment? Check if the OSD Adjustment Lock function is set to Off. Troubleshooting 5-2 The color is weird / The picture is displayed in black and white Is the entire screen displayed in the same color as if viewing the screen through a cellophane paper? Check the cable connection to the computer. Reinsert the graphics card into the computer completely. Is the graphics card configured correctly? Set up the graphics card referring to the user manual. The display area suddenly moves to an edge or to the center. Did you change the graphics card or the driver? Please press the [AUTO] button to run the auto adjustment function. Did you change the resolution and frequency appropriate to the product? Set the resolution and the frequency to the appropriate values in the graphics card refer to the (Standard Signal Mode Table) Is the graphics card configured correctly? Set up the graphics card referring to the user manual. The pictures are out-of-focus. Did you change the resolution and the frequency appropriate to the product? Set the resolution and the frequency to the appropriate values in the graphics card refer to the (Standard Signal Mode Table) The color is displayed in 16 bit (16 colors). The color has been changed after changing the graphics card. Did you install the device driver for the product? Windows XP : Set the color again by selecting Control Panel ^ Appearance and Themes ^ Display ^ Settings. Windows ME/2000 : Set the color again by selecting Control Panel ^ Display ^ Settings. Windows Vista : Change the color settings by selecting Control Panel ^ Appearance and Personalization ^ Personalization ^ Display settings. Windows 7 : Change the color settings by selecting Control Panel ^ Appearance and Personalization ^ Display ^ Adjust resolution ^ Advanced settings ^ Monitor. (For more information, refer to the Windows user manual for the computer.) Is the graphics card configured correctly? Configure the color again in accordance with the new graphics card driver. When I connect the monitor, the 'Unknown monitor, Plug&Play (VESA DDC) monitor found' message is displayed. Did you install the device driver for the product? Install the device driver referring to the descriptions about the driver installation. Check if all the Plug&Play (VESA DDC) functions are su...
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