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• Please record the product serial number below (the serial number can be found on the side of the packaging). • Please keep this user guide in a safe place. * FOR USE WITH A CALLER DISPLAY NETWORK SERVICE A Caller Display network service has to be set up by BT or your network service provider and you need to be connected to a digital exchange. Contents Welcome to the BT In Touch 2000 package How the BT In Touch 2000 package works Basic emergency sequence Unpacking Safety instructions BT In Touch 2000 User Phone and Pendant At a glance - In Touch 2000 User Phone Setting up your BT In Touch 2000 User Phone Setting up the emergency facility on your BT In Touch 2000 User Phone Giving emergency status to numbers At a glance - In Touch Pendant Registering your BT In Touch Pendant Emergency Announcements The BT In Touch 2000 User Phone in an emergency The BT In Touch 2000 User Phone in normal use BT In Touch 2000c Carer Phone At a glance Setting up your BT In Touch 2000c Carer Phone Storing User numbers in your BT In Touch 2000c Carer Phone 5 6 7 10 11 13 14 16 21 22 25 26 30 32 34 45 46 48 52 The BT In Touch 2000c Carer Phone in an emergency The BT In Touch 2000c Carer Phone in normal use Testing your BT In Touch 2000 package in an emergency situation BT In Touch 2000 package 4 Carer options 1. Carer Option 2. Carer + Careline Option 3. Careline Option 4. Careline Holiday Option Carer emergency memo card Setting up support from a careline service provider BT Select Services Desk and wall-mounted phone positions Maintenance Help and advice Technical specification Where to go for more information Index 56 59 67 74 74 76 78 78 80 81 85 90 93 95 100 102 104 BT In Touch BT In Touch Welcome Welcome to the BT In Touch 2000 package Many people welcome the peace of mind of knowing that they and their loved ones are safe and cared for. This gives them the confidence to live their lives to the full. If you, a friend, or a family member need a little extra support - maybe because of age, disability, illness or living alone, then the new BT In Touch 2000 package may give you the extra peace of mind you need. With all the benefits of a modern phone, BT In Touch also has a very special function - it acts as an emergency communicator if the user needs urgent help. At the touch of a button, the user is automatically put in touch with the selected people who are caring for them. The Carer(s) are then sure that if help is needed, they will be contacted - even if the user cannot get to the phone. Your BT In Touch 2000 package can be tailored to meet your specific needs. You can choose the level of support you would like, and you can alter BT In Touch to suit your changing needs. This user guide: • tells you how to set up and test your BT In Touch 2000 package; • provides detailed descriptions of how your BT In Touch 2000 package works in everyday use and in an emergency; • explains alternative Carer options and how to set them up. 5 Welcome How the BT In Touch 2000 package works The BT In Touch 2000 package comprises 2 BT In Touch phones and a BT In Touch Pendant. The User (that is, the person who may require assistance) will use the BT In Touch 2000 User Phone and the BT In Touch Pendant; the Carer (that is, the person to be contacted in the event of an emergency) will use the BT In Touch 2000c Carer Phone. BT In Touch Pendant & BT In Touch 2000User Phone 2000c Carer Phone BT In Touch CONTACTS Emergency contact numbers The BT In Touch 2000 User Phone should be programmed with up to 3 emergency contact numbers. These numbers can be: • 3 different numbers for the same Carer, such as home, work and mobile. Home Work Mobile Or • 3 different numbers for 3 different Carers, such as son, brother and neighbour. Carer 1 Carer 2 Carer 3 6 Welcome Basic emergency sequence Firstemergencynumber iscalled Carer and User speak ‘handsfree’ via the loudspeaker. The Carer can clear the call and make an emergency call or further call, such as 999, at any time - even if the User has not ended the call. The Carer must enter the 555 emergency code to speak to the User and stop the emergency sequence To amplify the Users voice via the loudspeaker To mute the User’s voice and amplify the Carer’s voice, if background noise is interfering with the call. Press Press BT In Touch 2000c Carer Phone START OF EMERGENCY SEQUENCE AT THE USER’S PREMISES RECEIPT OF EMERGENCY CALL AT THE CARER’S PREMISES BT In Touch Pendant button or Emergency button on the BT In Touch 2000 User Phone is pressed The Emergency button begins to flash and beep and the User hears the message “Don’t worry, we are trying to contact help.” BT In Touch 2000 User Phone BT In Touch Pendant The emergency light on the BT In Touch 2000c Carer Phone begins to flash and beep and the Carer hears the message “Emergency call. Emergency call. Please enter the 3 digit code.” 7 Welcome Using the Emergency button In the event of an emergency the User simply presses the Emergency button on the BT In Touch 2...