In order for the customer to take advantage of the ITSP.s offerings and not be affected by ShoreTel SIP trunk limitations they will need to implement an Integrated Access Device (IAD) to convert the SIP signaling to a T1 PRI. In this manner ShoreTel will not have any feature limitations and the customer can still take full advantage of the ITSP.s offerings. This solution includes Bandwidth.com SIP trunk, ADTRAN.s market-leading Total Access® series of routing, switching and IP gateway products, along with the ShoreTel ShoreGear® IP PBX and ShorePhone™. When combined with the ShoreTel IP Telephony platform, this solution introduces a new level of value into network operations with savings that extend well beyond the initial purchase price. ADTRAN platforms are specifically designed for business VoIP networks with enhanced performance and functionality. The ADTRAN platforms provide all of the robust routing, switching, Quality of Service (QoS) and security features needed to deploy a world-class business VoIP solution. Application Diagrams of the product scenarios tested with the ShoreTel ShoreGear switch appear in Figure A below. Figure A: ShoreTel’s ShoreGear, Adtran’s Total Access 916e connected with Bandwidth.com TPP APP NOTE TPP: 10273 Date: June, 2010 Product: ShoreTel |ADTRAN . System version: ShoreTel 10.x Table of Contents Overview .................................................. 2 Features and Benefits ................................... 2 Bandwith.com Overview and Contacts .............. 3 ADTRAN Overview and Contacts ...................... 3 ADTRAN Product Information Part Numbers and Pricing ...................................................... 4 ADTRAN Product Information Product Description 4 Architecture Overview .................................. 4 Version Support .......................................... 5 Certification Testing Results Summary .............. 5 Platforms Used During Testing:......................... 5 Features Used During Testing: .......................... 5 The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel.s Administration Guide, chapter 18, for the SIP trunking limitations. 1.0 Initialization and Basic Calls ........................... 5 1.0 Initialization and Basic Calls ...................... 6 2.0 Media and DTMF Support .......................... 6 3.0 Performance and Quality of Service ............. 7 4.0 Enhanced Services and Features ................. 8 Configuration Overview ................................. 9 ShoreTel Configuration ................................. 9 ADTRAN Configuration ................................ 11 Com Port .................................................. 11 CONFIGURE THE UNIT’S IP ADDRESS .................. 11 Web Access ............................................... 12 Telnet Configuration .................................... 12 Web User Interface ...................................... 12 T1 Interface Configuration ............................. 14 Eth 0/2 Interface Configuration ....................... 17 System Summary ........................................ 18 Trunk Account Configuration .......................... 19 Trunk Group Configuration ............................. 24 System Parameters Configuration .................... 27 Dial Plan and ISDN Num Templates ................... 28 ADTRAN Troubleshooting and Technical Support 30 Post-Sales Technical Support .......................... 30 Pre-Sales Technical Support ........................... 30 Installation and Maintenance Services ............... 30 Training ................................................... 30 Document and Software Copyrights ................ 31 Trademarks ............................................. 31 Disclaimer ............................................... 31 Company Information ................................. 31 Overview This document provides details for connecting the ShoreTel system through the ADTRAN Total Access® series of routing, switching and IP gateway products to Bandwidth.com, for SIP Trunking, to enable audio communications. The connection to the ShoreTel system will be a T1 PRI from the ADTRAN Total Access product. The document focuses on the configuration procedures needed to set up these systems to interoperate. Features and Benefits The Bandwidth.com, ADTRAN and ShoreTel solution provides the following features and benefits: . Inbound Calling (requires Bandwidth.com extension), 800 Inbound (requires purchase or port), Long Distance Termination (includes intra-, inter-state and international), Expanded Local Calling, Outbound calling to 888, 877, 800 numbers, e911, 411 and Operator Services, Inbound Caller ID and Location, White Page Listing, Toll-Free, Domestic and International Long Distance, G.711 and G.729a Codecs. . Benefits - Smart Reasons to Switch to SIP Trunks Save Money - Enjoy the cost savings of converging your local, long distance and broadband Internet services onto a single cir...