3. Press the MEMORY b button and then the desired MEMORY button (Figure 24) to store this number as the second phone number in the same memory location. Making and Answering VCO Calls A person with hearing loss who uses their voice can use voice carry over (VCO) through the toll-free local relay service to communicate with a hearing person. In a VCO (voice carry over) call, the hard of hearing person speaks directly to the other party. The Communications Assistant (CA) relays the response from the other person, which shows up as text on your VCO phone screen. You just read and talk. It is not possible to speak to the other person or to the CA while the Dialogue VCO is receiving text messages. You must wait for the completed message as indicated by the word "GA" on the screen from the CA. It is important to let the other party know it is their turn to speak by saying "GA" or "GO AHEAD." Some relay services offer to relay calls from one VCO user to another VCO user, 11 Special Features (Continued) called Voice-To-Voice Relay or VTV. Contact your local relay service for more information. The relay services vary from state to state, and the procedures using the VCO phone may vary slightly. Follow the steps below to determine which procedure you should use for your local relay service. Making VCO Calls I. If your relay service has a dedicated phone number for TTY/TDD calls listed on the directory, use that number for making outgoing VCO calls. (The voice number is for people to call you through the relay service). Follow These Steps to Make VCO Calls: 1. Lift the handset. 2. Push the RELAY button or dial from the keypad. M1 a. a. POWER RELAY REL MGS AUTO ANS M2 M3 Figure 27 -RELAY button 3. After the Communications Assistant (CA) answers your call in text, press REL MSG button to request a VCO call. M1 POWER RELAY REL MGS AUTO ANS M3 Figure 28 -REL MSG button 4. When prompted with "GA" on the display, voice the number you're calling. (In some areas, you may only provide calling information by text.) 5. When connected, read incoming messages on display and start speaking when you see "GA" at end of text message. Say "go ahead" when you're done and it's the other person's turn to talk. 6. Continue your conversation by reading and talking. 12 Special Features (Continued) II. If your relay service has a common phone number for both voice and TTY/TDD calls, you can provide calling information by either voice or text: Provide Calling Information by Voice: 1. Dial from keypad or from RELAY memory. M1 a. a. POWER RELAY REL MGS AUTO ANS M2 M3 Figure 29 -RELAY button 2. The CA answers in voice (you can tell from the flickering of the signal indicator). Speak into the handset and tell the CA that you are a VCO user and give the CA all the calling instructions. Repeat the information one more time to ensure the CA received all of the instructions. BACKSPACE SPACES SIGNAL LED M4 M5 Figure 30 - Signal Indicator 3. When connected, read incoming messages on display and start speaking when "GA" appears. Say "go ahead" when you're done and it's the other person's turn to talk. 4. Continue your conversation by reading and talking. Provide Calling Information by Text: 1. After the CA answers the call first in voice, wait quietly for one or two seconds, the CA will then answer in text. When you see "GA", press SELECT then REL MSG buttons. You'll see "VCO CALL PLS" on your display. M1 POWER RELAY REL MGS AUTO ANS M3 Figure 31 -REL MSG button 13 Special Features (Continued) 2. Dial the number you're calling on the keypad (if you make a mistake, press PROG to go back one space to erase the incorrect number), followed by pressing the * and # keys (this will type"GA".) O P E0 # HOLD PROG TONE LO HI FLASH REDIAL VOL AMPLIFY * Figure 32 -PROG button 3. When connected, proceed with your call by reading and talking. III. In areas where the CA needs to know your long distance carrier and /or your home phone number, you must complete the steps in the "Programming Your Emergency Calling Message" section. 1. When requested by the CA, press REDIAL. O P E0 # HOLD PROG TONE LO HI FLASH REDIAL AMPLIFY * Figure 33 -REDIAL button 2. Your VCO phone will transmit: "My number is...., My Long Distance Carrier is....GA". Making VCO Calls by Memory Dialing: After you press RELAY and reach a CA, pressing any memory button will inform the CA that you want to make a VCO call and give them the phone number stored in the memory button, all at the same time. There is no need to voice the phone number. 1. Lift handset. 2. Press RELAY. M1 a. a. POWER RELAY REL MGS AUTO ANS M2 M3 Figure 34 -RELAY button 3. When the CA answers in text mode, press the desired memory button. If the number is stored as the second number in the memory, press SHIFT first and then the memory button. 14 Special Features (Continued) 4. The phone sends and displays this message on the screen; “I AM A VCO USER, PLS CALL (number stored in memory button selected), GA”. You don’t need to voice th...