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EFT Draft - CISCO CONFIDENTIAL EFT Draft - CISCO CONFIDENTIAL CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xiii Obtaining Documentation, Obtaining Support, and Security Guidelines xiii Document Conventions xiv CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 1-2 What Networking Protocols are Used? 1-10 What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? 1-13 Feature Overview 1-13 Configuring Telephony Features 1-14 Configuring Network Parameters Using the Cisco Unified IP Phone 1-14 Providing Users with Feature Information 1-15 Understanding Security Features for Cisco Unified IP Phones 1-15 Overview of Supported Security Features 1-16 Understanding Security Profiles 1-19 Identifying Secure (Encrypted) Phone Calls 1-19 Establishing and Identifying Secure Conference Calls 1-19 Establishing and Identifying Secure Calls 1-20 Call Security Interactions and Restrictions 1-20 Supporting 802.1X Authentication on Cisco Unified IP Phones 1-22 Overview 1-22 Required Network Components 1-22 Best Practices—Requirements and Recommendations 1-22 Security Restrictions 1-23 Overview of Configuring and Installing Cisco Unified IP Phones 1-23 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-24 Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager 1-25 Installing Cisco Unified IP Phones 1-28 Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971 1-28 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 iii Contents EFT Draft - CISCO CONFIDENTIAL Terminology Information 1-30 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Reducing Power Consumption on the Phone 2-4 Power Negotiation over LLDP 2-5 Obtaining Additional Information About Power 2-5 Understanding Phone Configuration Files 2-6 Understanding the Phone Startup Process 2-7 Adding Phones to the Cisco Unified Communications Manager Database 2-9 Adding Phones with Auto-Registration 2-10 Adding Phones with Auto-Registration and TAPS 2-11 Adding Phones with Cisco Unified Communications Manager Administration 2-12 Adding Phones Using BAT Phone Template 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone Components 3-2 Network and Computer Ports 3-3 Handset Rest 3-3 Speakerphone 3-4 Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971 3-4 USB Port Data Information 3-5 External Speakers and Microphone 3-5 Headsets 3-5 Audio Quality Subjective to the User 3-6 Wired Headsets 3-6 USB Headsets 3-6 Analog Headsets 3-7 Wireless Headsets 3-8 iv Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Contents EFT Draft - CISCO CONFIDENTIAL Using Bluetooth Wireless Headsets 3-8 Handsfree Profile 3-8 Important Note about Headset Types 3-10 Using External Devices 3-11 Installing the Cisco Unified IP Phone 3-11 Connecting the Footstand 3-19 Phone Display Viewing Angle 3-20 Securing the Phone with a Cable Lock 3-20 Mounting the Phone to the Wall 3-20 Verifying the Phone Startup Process 3-21 Configuring Startup Network Settings 3-21 Configuring Security on the Cisco Unified IP Phone 3-21 CHAPTER 4 Setting Up the Cisco Unified IP Color Key Expansion Module 4-1 Installing a Key Expansion Module on the Cisco Unified IP Phone 4-2 Power Information 4-2 Connecting a Single KEM to the Cisco Unified IP Phone 4-3 Connecting Two or More KEMs to the Phone Using the KEM Spine Connector 4-4 Other Methods for Connecting KEMs to the Phone 4-5 Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration 4-5 Key Expansion Module Settings on the Phone 4-6 Upgrading the Key Expansion Module 4-6 Removing a Key Expansion Module 4-7 Troubleshooting 4-7 CHAPTER 5 Setting Up the Cisco Unified Video Camera 5-1 Configuring the Cisco Unified Video Camera 5-1 Attaching the Cisco Unified Video Camera 5-2 Adjusting the Camera Settings 5-2 Adjusting the Camera View Area 5-2 Adjusting the Brightness Setting 5-3 Adjusting Auto Transmit Setting 5-3 Post-Installation Steps 5-4 Using the Cisco Unified Video Camera 5-4 CHAPTER 6 Understanding the VoIP Wireless Network 6-1 Understanding the Wireless LAN 6-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 v Contents EFT Draft - CISCO CONFIDENTIAL Understanding WLAN Standards and Technologies 6-2 802.11 Standards for WLAN Communications 6-3 World Mode (802.11d) 6-4 Radio Frequency Ranges 6-5 802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances 6-5 Wireless Modulation Technologies 6-6 AP, Channel, and Domain Relationships 6-7 WLANs and Roaming 6-7 Bluetooth Wireless Technology 6-7 Components of the VoIP Wireless Network 6-8 Interacting with Cisco Unified Wireless APs 6-8 Associating to APs 6-8 Voice QoS in a Wireless Network 6-9 Interacting with Cisco Unified Communications Manager 6-11 Security for Voice Communications in WLANs 6-11 Authentication Methods 6-11 Authenticated Key Management 6-12 Encryption Methods 6-13 Choosing AP Authentication and Encryption Methods 6-13 VoIP WLAN Configuration 6-15 Supported Access Points 6-15 Supported APs and Modes 6-15 Supported Antennas 6-1...