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The administrator uses the Softkey Template Configuration windows in Cisco CallManager Administration to create and update softkey templates. Cisco CallManager supports two types of softkey templates: standard and nonstandard. Standard softkey templates in the Cisco CallManager database contain the recommended selection and positioning of the softkeys for an application. Cisco CallManager provides the following standard softkey templates: • Standard User • Standard Feature • Standard IPMA Assistant Cisco CallManager System Guide OL-7135-01 40-19 Chapter 40 Cisco IP Phones Softkey Templates • Standard IPMA Manager • Standard IPMA Shared Mode Manager Note The default process does not assign a softkey template to the Cisco IP Phone. The administrator must assign standard or nonstandard softkey templates to the Cisco IP Phone by assigning the templates individually to each phone or by assigning the device pool to each phone. The administrator creates a nonstandard softkey template by using the Softkey Template Configuration windows in Cisco CallManager Administration. To create a nonstandard softkey template, the administrator copies a standard softkey template and makes changes. The administrator can add and remove applications that are associated with any nonstandard softkey template. Additionally, the administrator can configure softkey sets for each call state for a nonstandard softkey template. The Softkey Template Configuration window lists the standard and nonstandard softkey templates and uses different icons to differentiate between standard and nonstandard templates. The administrator assigns softkey templates in the following Cisco CallManager Administration configuration windows: • Device Pool Configuration • Phone Configuration (Cisco IP Phones 7905, 7912, 7920, 7940, 7960, 7970) • User Device Profile Configuration Add Application The administrator can add a standard softkey template that is associated with a Cisco application to a nonstandard softkey template. When the administrator clicks the Add Application button from the Softkey Template Configuration window, a separate window displays and allows the administrator to choose the standard softkey template that is to be added to the end of the nonstandard softkey template. Duplicate softkeys get deleted from the end of the set that is moving to the front of the set. 40-20 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Tip To refresh the softkeys for an application in the nonstandard softkey template, choose the standard softkey template that is already associated with the nonstandard softkey template. For example, if the administrator originally copied the Standard User template and deleted some buttons, choose the Standard User softkey template by clicking on the Add Application button. This adds the buttons that are included in the chosen softkey template. The number of softkeys in any given call state cannot exceed 16. An error message displays, and the add application procedure stops when the maximum number of softkeys is reached. The administrator must manually remove some softkeys from the call state before trying to add another application to the template. The Delete Application button allows the administrator to delete application softkey templates that are associated with a nonstandard softkey template. Only the softkeys that are associated with the application get deleted. When softkeys are commonly shared between applications, they remain in the softkey template until the last application that shares the softkeys is removed from the softkey template. Configure Softkey Layout The administrator can configure softkey sets for each call state for a nonstandard softkey template. When the administrator clicks the Configure Softkey Layout link from the Softkey Template Configuration window, the Softkey Layout Configuration window displays. The Softkey Layout Configuration window contains the following fields: • Call states—Lists the different call states of a Cisco IP Phone. You cannot add, update, or delete call states. The highlighted call state indicates the chosen call state and the softkeys that are available for that call state. Table 40-4 lists the call states. Cisco CallManager System Guide OL-7135-01 40-21 Chapter 40 Cisco IP Phones Softkey Templates Table40-4 Call States Call State Description Connected Displays when call is connected Connected Conference Consultation call for conference in connected call state Connected Transfer Consultation call for transfer in connected call state Digits After First Off-hook call state after user enters the first digit Off Hook Dial tone presented to phone Off Hook With Feature Off-hook call state for transfer or conference consultation call On Hold Call on hold On Hook Displays when no call exists for that phone Remote In Use Another device that shares the same line uses call. Ring In Call received and ringing Ring Out Call initiated and the destination ri...
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