2 Cisco IP Phone series Indicates your Cisco IP Phone model number. 3 Softkeys Enable you to engage any of the functions displayed on the corresponding phone screen tabs. Softkeys point to feature options displayed along Page 2of 2 Business IP Telephony The Future is Now Business IP Telephony The Future is Now the bottom of your phone screen. Softkey functions change depending on the status of your phone (for example, if the phone is active or idle). 4 Navigation button Enables you to scroll through text, highlight menu items, and select calls displayed on the phone screen. Also provides access to speed dial numbers. 5 Menu button Displays a menu that provides access to a voice messaging system, phone logs and directories, settings, and services. 6 Hold button Places the active call on hold, resumes a call on hold, and switches between 7 Keypad Works exactly like the keypad on a traditional telephone 8 Volume button Increases or decreases volume for the handset and speaker. Also controls the ringer volume (if on-hook). 9 Handset Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate new voice messages (depending on your message system). 10 Footstand Allows the phone to stand at a convenient angle on a desk or table. Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone. Going On-Hook and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. • On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose phone numbers before activating the call. • Off-Hook—The phone handset is lifted from the cradle, or you have pressed Page 3of 2 Business IP Telephony The Future is Now Business IP Telephony The Future is Now Dial or NewCall to get a dial tone. Choosing and Selecting Calls Many phone features require that you select the calls you want to use with a particular feature. For example, you might have four held calls, but you only want to join two of them to a conference call. You can select just the calls you want to add to the conference call before activating the feature. If you want to…. Then… Choose a call Use the Navigation button to scroll through the call list until the pointer on the left side of the phone screen appears next to the call you want to choose. Select a call Choose the call and then press more > Select to select the call. You may have to press the more key several times. Selected calls are indicated with a checkmark next to them. You can select multiple calls. Switching Among Calls Your phone can support up to six calls on one line The following tips can help you switch among calls on your line. Use the Navigation button to scroll through the call list. If you want to... Then... View current calls on a line See your phone screen. Switch between calls on one line Use the Navigation button to select the desired call and press the Hold button. Switch from a connected call to answer a ringing call Press Answer. Doing so answers the new call and automatically places the first call on hold . Tips • Only one call can be active at any given time; other calls will be placed on hold automatically. • When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. • Incoming calls are initially shown on the top of the display but move to the bottom once you answer them. Page 4of 4 Business IP Telephony The Future is Now Business IP Telephony The Future is Now Using Feature Menus The following tips can help you use feature menus. If you want to... Then... Access the feature menus Press the Menu button to display Messages, Directories, Settings, and Services feature menus. Scroll through a list or menu Press the Navigation button. Select a menu item Use the Navigation button to scroll to a menu item, then press Select. Or press the number key on your phone’s keypad that corresponds to the number displayed next to the menu item. Go back one level in a feature menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.) Close a feature menu Press Exit one or more times until the menu closes. Exit all menus Press the Menu button. Entering and Editing Text If you want to... Then... Enter a letter on your phone display Press the appropriate keypad number one or more times to select a letter (with or without capitalization). When you pause, the cursor automatically advances to allow you to enter the next letter. Delete within an entry or move your cursor Press << or Delete to remove a letter or digit. Press >> to move the cursor to the right. Page 5of 5 Business IP Telephony The Future is Now Business IP Telephony The Future is Now Basic Call Handling This section covers basic call-handling...