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By default, this feature is enabled. Note: If this feature is disabled, saved messages are deleted automatically without warning when they expire. Setting Message Recording Options Set voice mail message recording parameters: Parameter Description Minimum Recording Length Sets the minimum length in seconds for any recording (incoming voice mail message, personal greeting, system prompts, introductions to forwarded voice mails). This can be from 1–5 seconds, or 0, which means no minimum. All recordings that are shorter than the designated Minimum Recording length are deleted. This feature is recommended when users receive many short, empty voice mail messages on a regular basis and would like them automatically deleted. Pause Detect Length Selected, this feature causes the deletion of pauses in messages. The default pause detect length is 500 ms. The pause detect can be disabled by deselecting the check box, or the length can be set to a value between 200–2000 ms (.2–2 seconds). Setting E-mail Messaging Options To use the AltiWare e-mail services, configure the following settings. Parameter Description Enable SMTP/POP3 E-Mail Service Selected, this enables incoming and outgoing mail services on AltiWare—Simple Mail Transfer Protocol (SMTP) and Post Office Protocol (POP). Postmaster Ext This field defines the extension that will be assigned as a Postmaster Extension. When the e-mail system receives an e-mail with an invalid e-mail account, the automatic reply to the sender (informing of the invalid e-mail account used) is sent from the defined extension. Note: The system always requires an extension to be specified as the Postmaster Extension. By default, the first extension in the system is used. If an extension is selected as the Postmaster Extension, it cannot be deleted until the Postmaster Extension is re-assigned to another extension. Synchronizing E-mail with Exchange Parameter Description Synchronize with Exchange Server Before selecting this option to use an Exchange Server, you should make sure the Exchange Server and Windows / Server configuration is correct. See “Microsoft Exchange Integration” on page 359. Select this option if you are using an Exchange Server and want to synchronize it and the AltiWare servers—that is, when e-mails or voice mails are deleted from one service, they are automatically deleted from the other server as well. If you choose this option, type in the Exchange Server name or the fully qualified domain name. Creating Distribution Lists The System Distribution Lists provide for forwarding voice mail messages to multiple recipients defined as list members. To forward a voice mail to all list members, a user needs to enter only the two-digit ID instead of entering numerous individual extensions. You can create up to 100 distribution lists, each composed of up to 64 extensions. The extension list member can represent another distribution list. Note: The system distribution lists discussed here are different from the extension distribution lists, which are configured through the phone sets or the AltiView or AltiAgent user applications. To configure distribution lists, select System > Voice Mail Configuration, then click the Voice Mail Distribution List tab. Figure 2. Voice Mail Configuration, Voice Mail Distribution List tab Defining a Distribution List 1. On the Voice Mail Distribution List tab, select an ID (00 – 99) in the System Distribution List ID drop-down list. The list name, if any, now appears in the Name box; the members of the list are now displayed in the Member box, and other available extensions are displayed in the Non-Member box. 2. To give the list a name or change the existing name, type a descriptive name into the Name box. 3. To add a member, select the name(s) in the Non-Member list and click the Add button to move it to the Member list. To remove a member, select the name(s) in the Member list and click the Remove button to move it to the Non-Member list. You can select multiple names by using Shift-click or Ctrl-click. 4. Click Apply to save your changes, or click OK to save and close the Voice Mail Configuration window. C H A P T E R Auto Attendant Configuration The auto attendant (AA) feature provides quick and courteous processing of all incoming calls. An AA can be configured to serve as a primary attendant or as a backup to a receptionist. In a call-heavy environment the AA can greatly reduce the number of calls that need to be handled by the operator. You can set up to 255 different AAs. AA features include: • Multiple levels of tree structure. • Repeat current level or jump to a specific level. • Transfer call to extension, workgroup, hunt group, or operator. • Dial by Name—allows a caller who does not know the extension number to spell the name using the telephone key pad. The system will search the Directory and make a match on the name to connect the caller to the intended party's extension. • Name Directory Service—allows callers to hear a li...