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With Call Center, you can use your regular telephone to make long distance calls and even international calls at dramatically reduced rates. New features include the ability to make remote Internet calls from any regular phone, receive Internet calls on any regular phone, and set up a phone alert when a contact goes online. If you want to take your communications to the next level and save money while doing it, the Actiontec VoSKY Call Center is sure to be one of the keys to your success. Package Contents Actiontec VoSKY Call Center USB cable Telephone cable (RJ-11) Quick Start Guide Installation CD-ROM (includes this user manual) Act ontec VoSKY Call Center User Manual Features Outgoing call forwarding (Internet calls to regular phone calls) Incoming call forwarding (regular phone calls to Internet calls) Calls back your regular phone number when Skype contact is online Computer answering machine Connect directly to your regular telephone so you can make and receive Internet calls from your phone Patented “I-Phone Switch” for switching your tele phone between Internet and regular phone modes Call waiting Caller ID for Internet calls Supports Skype speed-dial and SkypeOut service Voice menu No external power required Echo-cancellation technology System Requ rements M n mum IBM PC-compatible computer with one available USB port, Celeron 800 MHz or faster processor, 128 MB RAM, 15 MB available hard disk space, and a CD-ROM drive Microsoft Windows 2000 or XP A touch-tone analog phone LAN or modem-based Internet connection Analog telephone line (optional) Act ontec VoSKY Call Center User Manual Gett ng to Know Call Center This section contains a quick description of Call Center’s lights (LEDs) and ports. Call Center has several indicator lights on its front panel, and a series of ports on its rear panel. Front Panel The front panel of Call Center features three lights: Regular Call, Internet Call, and Ready. Regular Call The Regular Call light illuminates when Call Center is in regular (analog) phone mode, blinks rapidly when an incoming regular call comes in, and blinks steadily when a regular call is on hold. Internet Call The Internet Call light illuminates when Call Center is in Internet phone mode, blinks rapidly when an incoming Internet call comes in, and blinks steadily when an Internet call is on hold. Ready The Ready light illuminates when Call Center is correctly connected to the computer and ready to answer calls. Act ontec VoSKY Call Center User Manual Rear Panel The rear panel of Call Center contains three ports: USB, Line, and Phone. USB Port The USB port is used to connect a computer to Call Center via USB cable. Line Port The Line port is used to connect Call Center to a wall phone line outlet or modem via phone cable. Phone Port The Phone port is used to connect Call Center to a telephone via phone cable. Techn cal Support For troubleshooting issues, frequently asked questions, and technical support, go to: Act ontec VoSKY Call Center User Manual Install ng Skype Software 2 The first step in setting up Call Center is installing Skype™ on the computer connected to Call Center. This chapter describes the Skype installation procedure in four parts: downloading and installing Skype, creating an account, adding contacts, and assigning speed-dial numbers. Download ng and Install ng Skype If Skype has already been installed on the computer, make sure it is the latest version. If it is, skip this section and go to “Assigning a Speed-Dial Number” on page 8. If not, install the latest version by following this procedure: 1. Open a Web browser and, in the address bar, enter:2. When the Skype Web page appears, click Download Skype. Download Skype 3. After downloading, double-click on the “SkypeSetup” icon. Act ontec VoSKY Call Center User Manual 4. In the window that appears, read the on-screen instructions, select a language, then click Next. 5. In the next window, read the license agreement, click in the circle next to “I accept the agreement,” then click Next. Act ontec VoSKY Call Center User Manual 6. Select a location on the computer’s hard drive to download the Skype software, then click Next. . In the next window, set up additional tasks, if needed, then click Next. Act ontec VoSKY Call Center User Manual . Skype installs. Click F n sh in the last window to complete the installation. The Skype software is installed on the computer. Go to the next section to create a Skype account. Creat ng a Skype Account To create a Skype account: 1. After Skype installs, the “Create a new Skype account” window appears. Enter the required information (denoted by a red asterisk). Click Next. Act ontec VoSKY Call Center User Manual 2. In the next window, enter additional information. Click Next. The Skype account is created. Go to the next section to add contacts to the account. Add ng Contacts To add contacts to your Skype account: 1. Go to the main Skype account window and clic...